CARE Technical Customer Advocate (CTCA)-2024-1868 CARE Technical Customer Advocate (CTCA)-2024-1868

Key Responsibilities:

• Core Network Expertise:
• Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G.
• Experience with Telco/Public Cloud (CNF and VNF) and IP Connectivity.
• Protocol Knowledge:
• Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
• Troubleshooting Skills:
• Advanced troubleshooting skills in IP, Unix, or Linux.
• Ability to utilize network analyzers and tools to diagnose complex network issues.
• Nokia Process Knowledge:
• Familiarity with Nokia’s internal processes is a plus.

Communication and Collaboration Skills:

• Proficient in English:
• Excellent written and spoken English communication skills are essential for effective interaction with Altice.
• Technical Communication:
• Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
• Customer-Facing Experience:
• Experience in a customer-facing role, including 24/7 emergency on-call support.
• Escalation Management:
• Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.

Additional Requirements:

• Project Management:
• Knowledge of project management principles and methodologies.

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