Case Management Officer

General Description of the Organization:

Orange is a non-governmental civil society organization devoted to alleviating the suffering and improving the sustainability mechanisms of the conflict-affected population. Since its establishment, Orange has partners directly with affected Syrian populations delivering programs spanning sectors, including humanitarian and development programs, in the Early Recovery and Livelihoods, Food Security and agriculture, Education and Protection, WASH, and Shelter, in addition to long-term impact interventions focusing on the economic empowerment and the local value chains improvements to enable targeted communities to improve their living practices and their sustainable mechanisms. Orange collaborates with a variety of national and international non-governmental organizations, as well as local initiatives, to adopt a community-based approach that leads to improving the response’s impact on the humanitarian crisis and provides sustainable and alternative solutions.

Job Purpose:

The Case Management Officer is tasked with overseeing the provision of personalized support and services to beneficiaries, ensuring their needs are met efficiently and effectively. This role involves conducting assessments, planning, facilitating, and advocating for options and services to meet an individual’s and family’s comprehensive needs through communication and available resources. The Case Management Officer acts as a liaison between beneficiaries, families, and service providers, coordinating care plans, monitoring progress, and evaluating outcomes to ensure optimal service delivery and BNFs satisfaction. This individual plays a pivotal role in improving children and adults well-being, enhancing the quality of service delivery, and contributing to the organization’s mission of providing exceptional care and support.

Duties, objectives, and competencies:

A. Expertise and Capacity Building:

• Oversees the implementation and follow-up of individual case management and specialized support plans, ensuring adherence to best practices by case workers.
• Develops and conducts professional development seminars and workshops for beneficiaries, partner organizations, and stakeholders on navigating service access, utilizing social safety nets, and understanding protection services, among other topics.

B. Service Excellence Management:

• Facilitates effective communication with service providers to guarantee impactful interventions and follow-ups.
• Maintains robust coordination with all partnering entities to ensure timely and suitable referral and support processes for beneficiaries.
• Oversees the referral mechanisms to and from partner organizations, serving as the primary contact point for receiving and managing referrals.
• Collaborates extensively with internal teams involved in emergency shelter repair, nutrition, winterization, education, and protection to streamline referral processes and integrate services across departments.
• Directs and supports case workers in case assignment, discussion, follow-up, and the successful, timely implementation of case plans.

C. Documentation and Reporting:

• Manages confidential and accurate BNF records, ensuring appropriate documentation of data related to protection services under Case Management and Emergency Cash Funds.
• Produces regular, detailed reports on case management and emergency fund activities, complying with organizational reporting requirements.

D. Quality Monitoring:

• Ensures the delivery of high-quality interventions through consistent monitoring, evaluation, and follow-up of services.
• Oversees the monitoring of service quality as per organizational standards.
• Upholds the highest standards of confidentiality and client rights throughout all operations.

Requirements:

• A Bachelor’s degree in social sciences or a related field is required**.**
• At least 4 years of experience in a comparable role**.**
• Proficient in Microsoft Excel and Word**.**
• Experience with technical report writing**.**
• Good command of both written and spoken Arabic, English writing skills is desired.
• Capable of working autonomously and collaboratively, demonstrating a proactive attitude and a focus on finding solutions**.**
• Adaptable to shifts in priorities and capable of performing well under stress in demanding situations**.**

We strongly encourage applications from individuals with disabilities and women, as we are committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Orange’s Values and Principles:

We believe that:

• Maintaining a positive, healthy, and trusting relationship are central to making the partnership a success.
• Appropriately trained and resourced staff and volunteers are key to effective and efficient service and program delivery in the development sector.

We are committed to:

• Shared responsibility, accountability, and decision-making in any partnership.
• Providing access to high-quality learning to empower people and professionals in the development sector, particularly in the developing world.
• Learning from each other to strengthen and enhance the long-term sustainability of our services and programs for the benefit of children and communities that we serve.

Child Safeguarding & PSEAH policy

Orange aims to create an organization that is safe for children and women but is also aware of the need to keep child protection concerns proportionate and to guard against over-zealous attitudes. Child and women abuse thrives in closed and secretive atmospheres. Orange’s best protection is to create an open and aware culture where people are not afraid to speak about their concerns.

Any employee, consultant, contractor or supplier undertaking an activity on behalf of Orange must sign the Child Safeguarding and PSEAH– Declaration of Acceptance Form and comply with the Orange child safeguarding and PSEAH Policy which is a statement of Orange commitment to preventing abuse and protecting children with whom it comes into.