Casework Assistant

Job Overview: The Casework Assistant supports the provision of direct services to refugees during their initial resettlement process. 

Major Responsibilities:

• Assist the resettlement team in the provision of services for newly arriving refugees including apartment set-ups, airport pick-ups, intake interviews, home visits, grocery shopping, cultural orientation, school enrollment and the transportation of clients to appointments and activities that support the clients’ resettlement process.
• Support efforts to link clients with appropriate educational, health and social services.
• Assist with the timely completion of client records, documentation, and case files.
• Communicate client information to other staff members as needed.
• Other duties as assigned.

Job Requirements:

• The skills and knowledge typically acquired through the equivalent of up to two years of combined job-related training and experience.  Ideally, a significant portion of this experience will have been gained in social services, humanitarian relief, public service, or other not-for-profit environment.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Detail oriented, reliable, with the proven ability to meet deadlines.
• Valid driver’s license, access to reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (escorting clients and other activities related to client resettlement needs).

Working Environment: 

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.