Casual Accommodated Exam Facilitator

Job title:

Casual Accommodated Exam Facilitator

Company

Mount Royal University

Job description

Job TitleCasual Accommodated Exam FacilitatorRequisition #X00001.298Job TypeHourlyUnion or Employee GroupMRSASalary GradeFT or PTPosition End Date (if applicable)LocationMRU Main Campus – Calgary, AB T3E 6K6 CA (Primary)About this PositionAbout MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Currently, more than 15,000 credit students choose from 14 bachelor degrees and 38 majors. Learn more at .Mount Royal University is situated on an ancient and storied land that is steeped in ceremony and history that, until recently, was occupied exclusively by people indigenous to this place. With gratitude and reciprocity, Mount Royal acknowledges the relationships to the land and all beings, and the songs, stories and teachings of the Siksika Nation, the Piikani Nation, the Kainai Nation, the Îethka Stoney Nakoda Nation (consisting of the Chiniki, Bearspaw and Goodstoney Nations), the people of the Tsuut’ina Nation, and the Métis. Learn more about .Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.About the Department of Access and Inclusion ServicesCreating an accessible, equitable and inclusive learning environment, Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the (AHR Act) are entitled to receive reasonable academic accommodations up to the point of undue hardship.Our department assists the University in creating an accessible learning environment that encourages full participation in academic courses for students who are eligible for academic accommodations under the provincial human rights legislation. Reasonable accommodations are tailored to the individual, flexible, and determined by considering the barriers within the unique environment of a post-secondary institution. We encourage student development and educate Mount Royal University about becoming a more accessible, equitable and inclusive learning environment.About the RoleThe Accommodated Exam Facilitator (AEF) is accountable for accurately processing a high number of accommodated exams, and maintaining the integrity of exams while communicating effectively with the Exam Scheduler, other Access and Inclusion staff, students, and faculty. The AEF contributes to the facilitation of accommodated exam writing while ensuring exam integrity. The AEF must be familiar with the diversity of exam accommodations and understand the types of accommodations in place for students. The AEF will be responsible for the facilitation of midterm exams (including tests and quizzes) and will lead and assist faculty with the facilitation of accommodated final exams. The increasing volume of students registered with Access and Inclusion Services informs the increased volume of accommodated exams and the increased complexity and details of the accommodated exams. The AEF must have the ability to manage multiple responsibilities at once, switching between tasks and effectively performing different tasks rapidly one right after the other with numerous interruptions.The incumbent must be familiar with how to adjust incorrect requests made by the students in the exam database to ensure exam integrity. The incumbent must be familiar with the variety of assistive technology used by students during their accommodated exams so they are able to troubleshoot any issues and ensure appropriate accommodations are in place. The incumbent must be familiar with and have technological knowledge of a variety of specialized databases used in Access and Inclusion Services. The incumbent is responsible for understanding and supporting multiple roles in the Accommodated Exam Centre. The incumbent must maintain a welcoming, friendly attitude while using high-level thinking, problem-solving and independent decision-making skills to determine stakeholders’ needs. The incumbent must deal confidently and confidentially with a diverse clientele. The incumbent must have experience with disability-related barriers and be able to maintain a standard of excellence with a high degree of empathy including if/when a student is stressed or in crisis. Additionally, knowledge of Alberta Human Rights legislation and the University’s legal duty to accommodate is required. This casual position requires flexible availability between the hours of 3:30 PM – 7:30 PM during the Fall and Winter semesters.ResponsibilitiesResponsibility 1 (85%): Facilitation, processing, packaging, and securing of all assessments written in the Accommodated Exam Centre or satellite locations.

• Maintain a clean and secure exam facilitation environment (including secure storage for exams)
• Accurately prioritize and process an extremely high volume of exams and/or assessments received from faculty
• Receive, review, print, package and label all electronic and hard copies of exams provided by professors for ALL exam bookings in a timely and efficient manner
• Ensure that each student’s accommodations are in place and that students are in the right seat with the right accommodations on the right day and time of the exam
• Review exam booking details and follow procedures to ensure invigilators and students are informed of any exceptions and all accommodation details for all exam bookings
• Ensure students receive appropriate exam accommodations by carefully analyzing each individual request
• Manage multiple responsibilities at once with numerous interruptions while receiving and processing exams/assessments
• Monitor the Exam Facilitator Inbox, reading, responding and looking after all associated tasks in a timely manner
• Ensure secure disposal of any residual electronic and paper copies of exams in the exam writing area
• Report all exam discrepancies and concerns in a timely and efficient manner
• Knowledge of required accommodations; familiarity with the variety of assistive technology used by students writing exams in the Accommodated Exam Centre or other satellite locations
• Partner with the Assistive Technology Advisor to ensure the proper assistive technology is available on the day and time of the exam/assessment
• Prepare, secure, and upload all text-to-speech files needed by students
• Maintain and update all relevant procedure manuals

Responsibility 2 (10%): Collaborate regularly with the Accommodated Exam Scheduler.

• Accurately communicate accommodated examination errors, changes, concerns and updates
• Communicate appropriate changes of exam bookings to the Exam Scheduler
• Assist in maintaining the Exam Book
• Confirm the reception of exams/assessments so the master list can be created
• Collaborate with the Scheduler to ensure the Exam Book is accurate

Responsibility 3 (5%): Crosstrain to be able to cover Administrative Assistant front desk responsibilities.

• Maintain the reputation of Access and Inclusion Services as an accessible, equitable, inclusive, friendly, and helpful service area with a high standard of service.
• Provide information to community members with respect to the processes and procedures of Access and Inclusion Services
• Maintain an up-to-date knowledge of Access and Inclusion Service’s processes and procedures, client management system, exam monitoring system, and Mount Royal University’s policies to respond to the variety of questions posed by community members
• Liaise between students, and Mount Royal staff and faculty to maintain Mount Royal’s legal duty to accommodate
• Monitor the main Access and Inclusion inbox and respond to all relevant and time-sensitive emails

Other duties as assigned.QualificationsEducation and Training:

• Three or four year Bachelor’s degree or equivalent
• Experience working with adult learners is an asset
• Strong interpersonal, communication, customer service, reading and writing skills
• Experience using a client management system
• Ability to effectively multitask, work under time pressures, and meet deadlines while maintaining confidentiality
• Highly organized with an eye for accuracy and detail
• Experience working on repetitive tasks for extended periods of time
• Able to handle a high level of activity and disruptions while completing detail-oriented tasks
• Advanced critical thinking, analyzing and problem solving as well as decision-making competencies
• Experience working daily on a computer and using multiple platforms or software
• Flexible and willing to work on an on-call basis

Knowledge, Skills and Abilities:

• Knowledge of issues faced by students experiencing disability-related barriers;
• High level of organizational skills
• Ability to work in a team environment
• High level of accuracy/attention to detail
• Critical thinking and analysis of situations
• Knowledge of the variety and types of assistive technology used by students and the types of accommodations used by students
• Ability to work independently and take initiative to respond to new situations
• Extensive experience working with a wide variety of people
• Highly developed communication skills, both written and spoken
• Highly developed customer service skills
• Be familiar with MRU’s policies for accommodations and final exams
• Exceptional seamless ability to task switch and task prioritize
• Ability to sit and focus on repetitive tasks for extended periods of time in a very busy office

Salary: $27.35 per hour [optional]Closing Date: Until a suitable candidate foundA cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, 999999.pdf).All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority. Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at .If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. We encourage all qualified candidates to apply; however, Canadian citizens, permanent residents and others currently legally eligible to work in Canada will be given priority. Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. For more information, please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at http://www.cic.gc.ca/english/study/index.asp.

Expected salary

$27.35 per hour

Location

Calgary, AB

Job date

Tue, 17 Dec 2024 23:02:46 GMT

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