Come and work with us.
Do you want to work with a company that believes in building brighter futures?
Are you Catalan native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Lisbon?
So we have the perfect opportunity for you!
Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
As a customer service specialist in this project, your daily responsibilities will include:
- Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
- Customer relationship management and digitized processing of customer contacts, focused on health insurance.
- Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
- Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Research information and solve problems using available resources
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
- Native or proficient level of Catalan (C2) (mandatory)
- Previous experience in customer services and/or banking/insurance is an asset.
- Computer literate
- Pedagogy, active listening, personalized follow-up of insured files
- Ability to read, understand and explain guarantees
- Ability to calculate and/or explain reimbursement calculations
- Customer-oriented, willingness to provide personalized care
- Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
- Method, rigor, patience, organization, autonomy, involvement
- Ability to keep calm and clear-headed in critical situations
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- People-oriented, value-added interpersonal skills
- Strong analytical and empathic skills
- Logic and mathematical calculations (arithmetic/percentage)
- Experience with policy work, or help resource project management
- Life experience to apply to managing situations
- Early adopter of technology
- Ability to put callers at ease
- Makes the customers feel confident that their needs are being met
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal (work on site – Sete Rios)
Benefits.
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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