CCMA – Call Center- Temporary Services

CCMA – Call Center- Temporary Services – (T226674)

Description

The Certified Medical Assistant-Call Center/Clinic Staff is responsible for delivering care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and

professional guidelines. In addition, the Certified Medical Assistant-Call Center/Clinic Staff is responsible for triaging

telephone calls requests in the EHR received from patients, their caregiver, relatives, and other healthcare team members.

This involves prioritizing patients’ health problems according to their urgency, educating/advising patients, scheduling

appointments, and making safe, effective clinical decisions under the direction of the patients’ physician.

KEY RESPONSIBILITIES

1. Consistently answers the phone promptly within defined standards using AIDET greetings.

2. Obtain, verify, and input all information accurately into the facility’s electronic health record (EHR) or other

appropriate systems and distribute messages to the appropriate clinical staff in a timely manner.

3. Complete all appropriate requests and future test orders by proposal or verbal order as per clinic protocol.

4. May refill medication and medical supplies as approved by the facility.

5. Constantly monitors and checks EHR inbox for patient or provider requests – Responds within the scope of care

6. Processes all patient inquiries, messages and requests promptly, efficiently, and in a professional manner while

practicing patient confidentiality.

7. Checks voice mail and/or email as assigned for messages and return calls.

8. Adheres to all CGMHSA safety, security, and compliance standards.

9. Participate in Continuous Quality Improvement (CQI); gather and report CQI data to the appropriate personnel.

10. Demonstrates personal accountability for professional growth by meeting and maintaining current

certifications/licensure and completing all mandatory facility, department, and role-specific education requirements

in advance of due dates.

11. Supports quality and fiscal goals for the department and institution, assists in inventory management, assists with

CQI projects, and identifies obstacles to improvement within the clinical area, assists with policies and procedures

Qualifications

MINIMUM QUALIFICATIONS

CCMA Certification from the National Healthcare Association (NHA) or (AAMA).

Two years of clinical experience required.

Must possess basic knowledge of computers, PC applications, software, and database management.

Current CPR/BLS certification via the American Heart Association or American Red Cross.

Primary Location

: Temporary Services

Job Category

: UAB Temporary Services

Organization

: 114402000 Temporary Services

Employee Status

: Temporary

Shift: Day/1st Shift

Equal Opportunity Statement: UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

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