CEC Officer – Correspondence – Retail Liabilities – Customer Experience Center – Customer Service

Job Role:

• Handling customer queries / complaints primarily on emails.
• Adhere to agent-level Service Level Agreement (SLAs) specific by the process.
• Ensure adherence to time schedules (Turn Around Time).
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
• Provide inputs to improve work procedures that can enhance overall team performance.

Job Requirements:

• Willingness to learn and a flair for knowledge.
• Attitude of continuous improvement.
• Excellent communication skills – Written & Verbal.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
• Graduate.
• Willing to work in shifts.
• Confident person.
• Should be able to establish rapport quickly with peers, managers & customers · Posses an upbeat , positive can-do attitude.
• Great listening skills and strong communication abilities.
• Ambition, Energy, self-starter, Fun.
• Innovation and Learning.
• Integrity.
• Team player: Candidate must be able to work effectively with all levels of the organization.

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