CEC – Subject Matter Expert – Retail Assets-Customer Experience Center-Customer Service

• Eligibility Criteria-
• Minimum eligibility criteria is M2
• Minimum 2 year and above in same division.
• P3 or above rating in the Previous Appraisal.
• No Blackspots, Warning letters /Memo/ Behavioural issues in last 6 months.
• Skill Required-
• Flexible with work culture( WHO & WFH ) basis requirement.
• Handling OJT batches as and when required.
• Grooming new officers and achieving team SR and Complaint SR target.
• Handling queries, improving team SOQC, Conducting refresher and training sessions.
• Looking after NPS scores, recovery, NPS calling.
• Well versed with product process knowledge about Banking and Consumer durable product..
• Ability to Supervise and guide the team in absence of Team Leader.

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