CEC Team Leader – Correspondence – Retail Liabilities-Customer Experience Center-Customer Service

• Minimum 1 to 2 years of experience as Manager in customer service role on email support or calls.
• Excellent communication skills – Verbal & Written
• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
• Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift
• Good listening skills and strong communication abilities.
• Responsible for managing team of 15-17 officers.
• Deliver – Service levels, Quality, Email Productivity, NPS, Repeat as per defined benchmarks.
• Monitor team on discipline, resolve employee queries, manage customer escalation and focus on end to end resolution.
• Daily Audits as per defined benchmarks.
• Problem solving ability.

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