Company Description

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world’s largest and most complex scientific instruments, they study the basic constituents of matter – fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Job Description

Introduction

Do you have experience with mobility services and a proven track record in monitoring large-scale service contracts, with a strong focus on sustainability? Do you possess excellent interpersonal skills, a collaborative mindset, and a service-oriented approach? Join us and play a key role in improving mobility across CERN’s campuses, directly contributing to CERN’s environmental goals and the well-being of everyone on campus. This is your chance to make a meaningful impact at the world’s leading particle physics laboratory: Take part!

The Site and Civil Engineering (SCE) Department manages and develops CERN’s real estate assets and infrastructures in alignment with CERN’s scientific strategy, as well as all services related to the maintenance and operation of the CERN site. We are currently seeking an Assistant for Responsible Campus Services to support the CERN’s mobility ambitious. In this role, you will have a direct impact on the daily experience of up to 10,000 people across CERN’s sites in both France and Switzerland—including our iconic experimental areas.

Functions

As Assistant for Responsible Campus Services, you will be part of a team committed to continuous learning and professional growth. Your role will include:

Supporting mobility services:

• Assisting with the oversight of third-party service contracts such as shuttles, e-bike sharing, car sharing, and fleet management, ensuring compliance with technical specifications and Service Level Agreements (SLAs).
• Monitoring Key Performance Indicators (KPIs).
• Carrying out regular analysis, controls, and reporting (e.g. statistical reporting, book-closing activities…).
• Collaborating with external and internal parties, ensuring clear and effective communication, including preparation of materials.
• Contributing to the streamlining of procedures and proposing ways to increase efficiency.

Driving innovation and sustainability:

• Assisting in fostering a culture of continuous improvement to enhance the efficiency and user satisfaction of mobility services across CERN’s campus.
• Participating in working groups associated with the relevant technical domain or sub-domain.
• Supporting the planning and execution of investments to enhance all aspects of mobility defined in CERN Mobility plan, based on CERN’s 2030 Environmental Objectives and CERN Masterplan 2040.
• Contributing to pilot projects aimed at improving the environmental impact and efficiency of mobility solutions across CERN.

Supporting other campus services: Collaborating on other campus services activities when required.

Qualifications

Technical certificate or general secondary education or equivalent relevant experience in the field of administration or a related field.

Experience:

• Demonstrated experience as a service provider, overseeing the contractual relationships, including Service Level Agreements (SLAs).
• Experience supporting transportation services or fleet management to improve mobility in a community would be an asset.
• Experience in continuous improvement or LEAN management would be an asset.

Technical competencies:

• Customer service
• Use of office software packages
• Organisation, planning and control
• Process analysis, definition and improvement: using continuous improvement methodology

Behavioural competencies:

• Achieving results: delivering prompt and efficient service taking into account customer needs; having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind.
• Solving problems: producing workable and timely solutions that meet requirements; anticipating obstacles; assessing alternative solutions in order to have a fall-back plan.
• Managing self: working well autonomously; taking on activities and tasks without prompting; remaining objective, focussed and productive in a stressful environment; focusing on solutions rather than problems.
• Demonstrating flexibility: being able to demonstrate flexibility whilst abiding by all applicable rules.
• Working in teams: cooperating constructively with others in the pursuit of team goals; balancing personal goals with team goals.

Language skills:

Spoken and written English or French, with a commitment to learn the other language.

Additional Information

Eligibility and closing date:

Diversity has been an integral part of CERN’s mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than Sunday, March 23rd 2025 at 23:59 CET.

Employment Conditions

Contract type: Limited duration contract (3 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

Working Hours: 40 hours per week

This position involves:

• A valid driving licence.

Job grade: 3-4

Job reference: SCE-SSC-CS-2025-28-LD

Benchmark Job Title: Process/Services Assistant