Change Management Specialist

The Project “Support to the Rule of Law through digital transformation: Advancing  Case Management and Business Intelligence capabilities in Albania ” is designed to contribute to the enhancement of the Rule of Law system by increasing efficiency and effectiveness of the judiciary institutions in Albania and bringing  the system for promotion and protection of human rights in line with the best EU practices. The project is funded by the EU and started November 2024.  It is led by an international Project Manager. The Change Management Specialist will be supervised by the Project Manager and work with the project team and key stakeholders of the project, in particular Government counterparts / beneficiaries of the Justice Sector. 

We are looking for a team member with a solid background and proven track record in change management, preferably with experience working with public institutions. As the change management lead, the Specialist will align stakeholders with project objectives, manage resistance, and maintain clear communication channels. This role involves designing and implementing strategies for organizational change, managing quality assurance control mechanisms, and ensuring all parties including the public are well-informed about project progress and benefits. The Specialist will merge technical and non-technical aspects, ensuring comprehensive stakeholder engagement and alignment including establishment of feedback mechanisms. The Specialist will also make sure that diversity and gender considerations are addressed throughout the project’s lifecycle. For the training component of the role, responsibilities may include identifying training needs across judiciary stakeholders and developing a training strategy on the use of the new ICT capabilities to be implemented afterwards by a responsible Training, Learning and Knowledge Manager

Functional Responsibilities:

Change Management:

Change Strategy:

• Develop and implement change management plans to support organizational initiatives and projects.
• Identify potential risks and resistance to change, and develop mitigation strategies.

Communication and Engagement:

• Communicate change initiatives clearly and effectively to all stakeholders.
• Engage with employees to foster acceptance and support for change initiatives.
• Establishing solid working relationship with the project board and other key stakeholders
• Managing project communications and ensure stakeholders are aware of project activities, progress, exceptions
• Advising the PM and Project Board on issues that may impact the achievement of the outcomes

Monitoring and Evaluation:

• Support the PM in the preparation and managing of the Monitoring and Evaluation Plan
• Track and report on the progress and impact of change management activities.
• Adjust strategies as necessary based on feedback and outcomes.

Training Management:

Training Needs Analysis:

• Conduct assessments to identify training
• Develop a comprehensive training strategy to address identified gaps to be implemented by a responsible Training, learning and Knowledge Manager.

Education Experience Language requirements:

Education:

• Advanced university degree (Master’s or equivalent) preferably in Education, Human Resources, Organizational Development, or a related field.
• A first-level university degree with additional experience may be accepted.

Experience Required:

• Minimum of five years of relevant experience in change management, preferably within the UN system or an international organization.

Desirable: 

• Proven ability to design and deliver effective change management and training programs.
• Working with public institutions
• At least 2 years of proven experience in managing change initiatives and mitigating resistance.

Language Skills

• Excellent command of English.
• Knowledge of another UN language is an asset.
• Albanian desirable.

Source: https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=29717#2