Chat and Phone Technical Customer Service – Seasonal Chat and Phone Technical Customer Service – Seasonal

Chat and Phone Technical Customer Service – Seasonal

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. 

Job Overview 

Foundever is hiring Seasonal Technical Customer Service Associates! Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. If you have a passion for providing outstanding service and are eager to make a difference, we invite you to join our dedicated team! 

Why You Should Join Us:

• $14/H
• Enjoy the benefits of working from home. Save time, money, and reduce stress
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Internal Mobility (84% of our managers are promoted from within)
• Employee discounts
• Referral bonuses
• Employee wellness program

What We Are Looking For:

• Must be 18+ years of age
• High school diploma (or GED equivalent)

Key Skills:

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Ability to provide essential technical support through phone and chat, showcasing flexibility in communication methods.
• Please be aware that you may be placed in a class that is not chat-trained, depending on availability. Currently all of our roles include phone support.

Equipment and Internet Requirements

• Hardwired internet connection (no satellite or wireless)
• Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be a noise/distraction-free environment
• Desk and an ergonomic chair

Location Requirements:

• Must live in the United States***

Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings.

For this role, candidates must live in one of the following states: AL, AR, FL, GA, IA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY. 

About Foundever®

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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