CLAIMS COORDINATOR in Cactus, Texas

Description

A Claim representative responds to notifications of discrepancies that may be reported by customers, truck lines, plant personnel, sales, field reps, customer service, etc. These notifications may be in regards to such as product integrity, quality, damage and/or count discrepancies. It is the role of the Claim representative to act as mediator between the outside parties and internal personnel to resolve this issue.

Requirements:

• Excellent phone, computer, organizational and multi-tasking skills

• 2- 3 years’ customer service experiences with the ability to problem solve.

• Bachelor’s or Associate Degree in Animal Science, Accounting, Business or related field preferred.

Duties and Responsibilities:

• Work closely with sales, truck lines, field reps, plant personnel, customer service, accounts receivable, customers and traffic. (Cause of issues consist of stolen loads, short product, temperature issues, specification and box damages)

• Communicate information to dispatchers and drivers on rejected loads.

• Able to make decisions about product disposition to mitigate losses that are in the best interest of the company.

• Answer calls and respond to emails on any discrepancies in a timely manner.

• Acquire required documentation needed to determine liability.

• Enter claims in SAP to be processed.

• Review legal documentation and determine if the parties involved have provided the required information to process a claim.

• Review carrier documentation and decide if they have fulfilled their contractual requirements.

• Work with JBS staff to resolve the claims reported.

• Follow all Standard Operation Procedures to determine the liability of all claims.

• Assist co-workers when needed

• No travel required.

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;

• Paid time off: sick leave, vacation, and 6 company observed holidays;

• 401(k): eligible after 1st day of employment including company match which begins after the first year of service and follows the company vesting schedule

• Base salary range of $38,900 – 46,700

The company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

EOE/M/F/Vet/Disabled