Client Care Representative, Veterinary Assistant, District Animal Hospital in Calgary, Alberta

Client Care Representative, Veterinary Assistant

Location: Calgary, AB

District Animal Hospital welcomes a dependable and caring Client Care Representative/Veterinary Assistant to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

Key responsibilities and attributes in your role as CCR/Technologist Assistant include:

• Assist veterinary staff with various tasks and treatments

• Create a warm and welcoming environment for our patient and pet parents

• Create a positive, low-stress atmosphere for our clients and patients

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Compassion and nurturing attitude

• Ability to remain calm in stressful situations and to adapt to changing situations

• Efficient in carrying out assignments independently

• Takes initiative to complete tasks throughout the day

• Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional responsibilities include:

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• Strong organizational skills

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality, retail, or veterinary medicine is required.

What VCA Canada Offers

Join our team, and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• RRSP Employer 5% Match Program! Saving for your future just got easier!!

• A caring culture of Wellness and Appreciation!

• Competitive wages and benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Email careers.canada@vca.com or select “APPLY NOW”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.