Client Liaison in Columbus, Ohio

Job Posting End Date

01-31-2025

Please note the job posting will close on the day before the posting end date

Job Summary

The Client Liaison will support the C&I Sales teams post sale by being the primary point of contact for our customers and indirect partners. The Liaison will be responsible for managing customer/partner expectations, providing status updates, and ensuring all customer/partner needs are met in a timely and efficient manner.

Job Description

ESSENTIAL FUNCTIONS:

• Serve as the primary point of contact for assigned customers and partners, managing all post sale communication and expectations.

• Build strong relationships with customer/partners through consistent, professional, and responsive communication.

• Serve as a resource for customers/partners on company products, services, policies, and procedures.

• Escalate client concerns and issues to appropriate internal departments in a timely manner. Collaborating with internal departments to facilitate client need fulfilment. (Liaise between the customer and internal teams).

• Proactively identify opportunities to improve the customer/partner experience and make recommendations to sales leadership.

MINIMUM REQUIREMENTS:

Education:

High School Diploma or GED required plus four years of experience. Bachelor’s Degree in sales, communications, or related field preferred plus two years of experience.

Experience:

Experience in customer service or client relations. Sales experience preferred. Additional education or experience may be preferred.

Familiarity with CRM software.

ADDITIONAL REQUIREMENTS:

Exceptional verbal and written communication skills.

Adaptability and strong problem-solving skills.

Excellent listening skills.

Ability to build rapport and collaborate with others within the company and externally.

Excellent organizational skills and attention to detail.

Ability to work independently and with a team to meet deadlines.

Proficiency in Microsoft Office, with aptitude to learn new software and systems.

PHYSICAL DEMAND: Sedentary

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$52,488.00-65,610.50 USD

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.