Full job description
Work from Residence- Anyplace in Newfoundland and Labrador
Do you get pleasure from serving to individuals? Do you pleasure your self on being calm, compassionate, and arduous working? Do you need to go away work every day feeling such as you made a distinction? If you wish to be a part of a group and an organization who values you, apply right this moment!
This place will service FONEMED’s U.S. Operations in addition to Canadian operations through Newfoundland and Labrador’s 811 HealthLine and Psychological Well being Disaster Line. Calls acquired can fluctuate drastically in material and complexity. Our Consumer Registration Assistants have to be attentive and engaged listeners with a robust customer support mindset.
WHO WE ARE
Based in 1996, FONEMED seeks to make a constructive distinction within the healthcare of others by means of their day by day interactions. With a mission “to offer excellence in Nurse Recommendation, Well being Data and Telemedicine for the sufferers we serve”, FONEMED takes pleasure in its staff, clients, and trade companions, offering the best degree of high quality and excellent shopper expertise. We pleasure ourselves on training a Tradition of Care in every thing we do.
By digital care, we meet and supply care for people the place they’re, of their properties, communities, or different places the place they dwell their lives. You share the corporate’s ardour to defy the traditional boundaries of time and distance to get the fitting care to the fitting affected person when and the place it’s wanted probably the most. We offer 24/7 nurse recommendation and telehealth companies to callers all through Canada and the USA who want help in assessing their well being signs in addition to recommendation relating to applicable comply with up care.
ESSENTIAL FUNCTIONS AND DUTIES
Be comfy as the primary level of contact for all medicals calls, together with psychological well being and disaster intervention calls.
Observe the established protocols and procedures when talking with sufferers and documenting calls appropriately
Receive key demographic and well being associated data and register this data precisely into our software program packages for comply with up by our clinicians
Direct callers to our Registered Nurses, Nurse Practitioners, and/or different Clinicians in an applicable method
Take discover of harm experiences from sufferers utilizing our course of, procedures, and software program
Guide and make sure affected person appointments with Nurse Practitioners and doctor practices
Carry out minor technical hassle taking pictures of the affected person portals (Instance: password resets or affected person registration help)
Monitor biometric alerts from sufferers inside our software program system and name sufferers to find out in the event that they want follow-up from one our clinicians
Conduct comply with up customer support suggestions surveys.
EDUCATION AND QUALIFICATIONS
Minimal training degree of a Excessive College Diploma
Workplace administration or medical workplace administration certificates or diploma is taken into account an asset
Earlier expertise in customer support and/or a name middle setting
Wonderful phone and communication abilities
Earlier expertise working professionally with computer systems and software program packages
Skilled, respectful, and pleasant strategy
Empathetic, affected person, and compassionate
Calm demeanor and skill to remain calm in anxious conditions
Capability to speak to sufferers in all kinds of medical conditions together with these experiencing a psychological well being disaster
Capability to work in a really quick paced and busy setting
Capability to deal with upset sufferers at occasions and de-escalate upset sufferers
Should be capable of submit a transparent report of conduct.
WHAT WE OFFER
Full-time employment, 32 or 40 hours per week
$17.25/hour beginning fee of pay with annual will increase
Extra $2/hr for night time shifts, extra $1/hr for weekend shifts, and an extra $3/hr for weekend night time shifts
We function 24/7 twelve months a 12 months subsequently this place would require shift work. You’ll need to be obtainable for all shifts together with mornings, days, evenings, overnights, cut up shifts, weekends, and holidays. Please be aware you’ll be able to count on a shift work kind schedule launched 1-2 weeks upfront. Every schedule will fluctuate and embrace a number of shift sorts.
Earn a living from home
Advantages, together with medical, dental, imaginative and prescient, life insurance coverage, long run incapacity, crucial sickness, and Worker Help Program
Retirement Plans (RRSP)
Paid trip and sick time
Supportive group setting
No chilly calling or gross sales required (calls are 95% inbound. Some outbound customer support surveys and affected person comply with up)
Alternatives to advance right into a shift lead place, group lead place, or different positions inside a rising firm
Laptop system, both Mac or Home windows PC (no Chromebooks), with two screens (at personal price)
We offer entry to non-public and safe cloud-based software program packages
Excessive velocity web (at personal price)
Personal and safe house workplace
Headset, mouse, and keyboard (at personal price)
It is an thrilling time at FONEMED and you’ll have the chance to expertise and impression the altering face of telehealth in North America. If you wish to be a part of this engaged and rising group, apply right this moment!
FONEMED is an equal alternative employer and is dedicated to variety and inclusion in our office. We recognize the curiosity of everybody who applies for the place, nevertheless solely these chosen for an interview will likely be contacted.
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