Client Service Associate (CSA) – Planning & Scheduling (RFT 1.0)

Requisition Particulars:
Employment Standing: Common, Full Time (1.0 FTE)

Program Identify: eHomecare

Variety of Hours Bi-Weekly: 75

Work Schedule: Days, Evenings, Contains Weekends

On-Name: No

In search of a profession in well being care that gives you with a chance to make a distinction in your neighborhood?

If you’re tech-savvy, buyer service-oriented, and revel in problem-solving in a fast-paced setting, we’ve a profession in planning and scheduling for you. Be a part of our Consumer Service Group right this moment!

About us:
VON offers residence and neighborhood care to greater than 10,000 individuals daily in Ontario and Nova Scotia. As a registered charity and not-for-profit, our group is all concerning the distinction we are able to make in individuals’s lives. Working at VON is greater than only a job, it’s a profession that impacts how Canadians reside.

Our Consumer Service Group operates twelve months per yr and is supplied with constant schedules which have day shifts and a night and weekend rotation.

What you’ll do:
Assign consumer visits to nurses and residential help staff utilizing information of native geography, consumer wants, and continuity of care whereas following collective settlement tips and established planning procedures

Each day actions embrace receiving and processing consumer referrals and updates, responding to cellphone inquiries from shoppers, docs, service suppliers, and different companies, superior scheduling, every day scheduling modifications (i.e., sick calls, consumer cancelations, new consumer admissions), and different administrative duties

Work carefully with staff members and administration to make sure every day staffing ranges are adequate, and the supply of high quality consumer care and repair are met, in addition to forecasting weekly staffing wants

Assist shoppers, nurses, and residential help staff to make sure supply of high quality care

Work in a fast-paced setting with quickly altering priorities whereas assembly every day and weekly scheduling deadlines

Be sure that confidential info referring to shoppers, work colleagues, suppliers, and VON’s operations are correctly protected and never disclosed to 3rd events

Different duties/duties as assigned by supervisor

What we give you:
Aggressive salaries and trip time

Tiered Advantages (well being, dental, LTD) & an Worker Help Program for eligible workers

Outlined Profit Pension Plan with firm contribution for eligible workers

Complete orientation program

Alternatives for talent improvement, eLearning, and profession development

Expertise with new well being care expertise similar to CellTrak and Procura

Be a part of a well being care staff that gives help to individuals in your neighborhood and frontline staff

What you want:
College/School training most well-liked, Excessive College Diploma required

Workplace Administration Certificates, Medical Terminology Certificates, or equal expertise is an asset

Proficiency with MS Workplace applications, Outlook, faxing software program, and database administration

Expertise in a logistics or scheduling setting and expertise with scheduling software program similar to Procura is an asset

Expertise in a well being care setting is an asset

Earlier customer support expertise in a contact heart setting is taken into account an asset

Expertise in a unionized setting is taken into account an asset

A present and authentic copy of a passable Felony Data Examine is required upon the beginning of your employment

Using Private Protecting Gear (PPE) could also be required

Work Circumstances and Bodily Capabilities: Consideration to element; Elevate and carry utilizing acceptable lifting strategies; Bend, push, pull, grip, attain, kneel, crouch utilizing good physique mechanics; Stroll, sit, stand, climb stairs; Hand actions

VON Canada is dedicated to assembly the wants of individuals with disabilities and to offering accessibility lodging for candidates who require them. If you’re in want of accessibility help, please go to our web site at http://www.von.ca/en/accessibility for additional particulars.

Consideration Present Workers (Inside Candidates): If you’re making use of to a unionized place and you’re a member of its bargaining unit, please bear in mind that this posting could stay open past the deadline if there are usually not sufficient candidates to fill the place(s). If the posting stays open after the preliminary deadline, VON could shut the posting at its’ discretion or a rolling deadline equal to the posting interval laid out in your Collective Settlement shall be deemed, and every successive interval shall be handled as a separate posting for functions of evaluating seniority between candidates.