Client Service Manager II – TELUS Health

Job title:

Client Service Manager II – TELUS Health

Company

Telus

Job description

DescriptionCreate Awesome Experiences for Our CustomersAre you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the TELUS Health team for an exciting and fulfilling career!At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and healthy team is key to exceptional performance. Together, we’re building a future that’s not just friendly but truly fantastic.Your MissionAs a Client Service Manager II, your mission is to elevate the customer experience to new heights by supporting our Eastern and Atlantic client base. You will serve as the primary point of contact for our clients’ CHR services, ensuring they fully leverage their EMR products. Your deep understanding of client needs, coupled with your ability to implement innovative solutions, will drive exceptional service delivery and improve both patient care and operational efficiency. Your expertise will empower healthcare providers to confidently utilize their EMR systems, transforming the healthcare landscape for the better.What You’ll Do

• Lead Client Engagements: Act as the main point of contact for our clients, precisely understanding their business needs and clinical goals, with a special focus on supporting our Eastern and Atlantic client base
• Optimize EMR Utilization: Ensure clients fully leverage their EMR products by implementing best practices and innovative solutions
• Drive Service Excellence: Deliver exceptional service by deeply understanding and addressing client needs, fostering a positive client experience
• Share Valuable Insights: Gather and share valuable customer insights to inform the continuous improvement of our offerings
• Innovate and Implement: Develop and implement solutions that enhance patient care and operational efficiency
• Empower Healthcare Providers: Provide advanced support to help healthcare providers confidently navigate and utilize EMR systems
• Collaborate Cross-Functionally: Work with cross-functional teams to drive our shared vision and achieve outstanding results

QualificationsWhat You Bring

• Bilingual proficiency is an asset
• Strong understanding of CHR and past experience with PS Suite is highly valued
• Exceptional communication and interpersonal skills
• Strong strategic analysis and problem-solving abilities
• Proven client service expertise, with a customer-first mindset
• A collaborative spirit that thrives in cross-functional team environments
• A passion for customer experience and a commitment to excellence
• A dedication to transforming healthcare

Why Join Us?

• Be part of a passionate team dedicated to providing best-in-class customer service and support
• Represent the TELUS brand, values, and promise, making a positive impact on our clients’ journey
• Enjoy a workplace that values your well-being, promotes continuous learning, and fosters a fun and friendly environment
• Contribute to revolutionizing healthcare by supporting doctors and clinics in harnessing the power of their Electronic Medical Records (EMR) systems

Join us at TELUS Health and be a part of something extraordinary!By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $68,000-$102,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Expected salary

$68000 – 102000 per year

Location

Canada

Job date

Wed, 04 Sep 2024 22:28:42 GMT

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