Client Service Representative

Job title:

Shopper Service Consultant

Firm

CIBC

Job description

We’re constructing a relationship-oriented financial institution for the fashionable world. We’d like gifted, passionate professionals who’re devoted to doing what’s proper for our shoppers.

At CIBC, we embrace your strengths and your ambitions, so you’re empowered at work. Our workforce members have what they should make a significant influence and are really valued for who they’re and what they contribute.

To study extra about CIBC, please go to

What you may be doing

As a member of the Private and Enterprise Banking Workforce, you’ll work in a fast-paced Banking Middle and use your information of monetary companies merchandise to assist shoppers with their day-to-day banking wants. As a Shopper Service Consultant, whether or not it’s answering questions, helping with transactions, or proactively connecting shoppers with the best workforce members, you’ll be the primary line of help as shoppers work in the direction of their monetary objectives. You’re versatile to work our banking centre hours which can embody evenings and weekends. To assist ship an awesome shopper expertise, you’re versatile to work at a number of banking centres inside an inexpensive journey distance.

At CIBC we allow the work atmosphere most optimum so that you can thrive in your position. To efficiently carry out the work, you’ll be on-site full-time.

How you may succeed

• Shopper engagement – Assist shoppers handle their accounts and merchandise. Deal with the shopper expertise and make interactions significant. Join shoppers to the best CIBC workforce members who will help them attain their objectives.
• Downside fixing – Pay attention, ask questions, and put your self within the shopper’s sneakers. Act like an proprietor by taking accountability for shopper points, and know when to lean on others to create a greater answer collectively.
• Leveraging expertise – Change into a expertise skilled. Share your information by introducing shoppers to our cellular banking functions, serving to them to raised handle their banking wants.

Who you’re

• You set our shoppers first. You interact with objective to search out the best options. You go the additional mile, as a result of it’s the best factor to do.
• You’re aim oriented. You’re motivated by engaging in your objectives and delivering your finest to make a distinction.
• You’re enthusiastic about folks. You discover that means in relationships, and encompass your self with a various community of companions. You join with others by means of respect and authenticity.
• You like to study. You are enthusiastic about rising your information. You may have a powerful sense of curiosity.
• You interact together with your coronary heart and thoughts. You care about folks and respect completely different views. You hearken to and study from the experiences of others.
• Values matter to you. You carry your actual self to work and you reside our values – belief, teamwork, and accountability.

What CIBC Gives

At CIBC, your objectives are a precedence. We begin together with your strengths and ambitions as an worker and try to create alternatives to faucet into your potential. We aspire to offer you a profession, quite than only a paycheck.

We work to acknowledge you in significant, personalised methods together with a aggressive wage, incentive pay, banking advantages, a advantages program*, outlined profit pension plan*, an worker share buy plan, a trip providing, wellbeing help, and MomentMakers, our social, points-based recognition program.

Our areas and technological toolkit will make it easy to carry collectively nice minds to create modern options that make a distinction for our shoppers.

We domesticate a tradition the place you’ll be able to specific your ambition by means of initiatives like Objective Day; a paid time without work devoted so that you can use to spend money on your progress and growth.

*Topic to plan and program phrases and situations

What you have to know

CIBC is dedicated to creating an inclusive atmosphere the place all workforce members and shoppers really feel like they belong. We search candidates with a variety of skills and we offer an accessible candidate expertise. For those who want lodging, please contact

You’ll want to be legally eligible to work on the location(s) specified above and, the place relevant, will need to have a sound work or examine allow.

Job Location Mississauga-Dundas&Hurontario

Employment Kind Common

Weekly Hours 37.5

Expertise Shopper Concern Decision, Shopper Relationship Administration, Buyer Expertise (CX), Digital Literacy, Empathy, Monetary Merchandise, Interpersonal Communication, Requirements Compliance, Transaction Providers

Anticipated wage

Location

Mississauga, ON

Job date

Thu, 14 Mar 2024 01:24:10 GMT

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