Client Services Analyst

  • Contract
  • Anywhere
  • Posted 2 weeks ago

University of Pittsburgh

Consumer Providers Analyst
SVC HS Info Expertise  Pennsylvania-Pittsburgh  (23008651)
 Diagnose and resolves reasonably complicated computing points and offers superior technical assist. Configures finish person gadgets. Assists junior workers.
 Well being Sciences Info Expertise offers know-how assist for the six colleges of the Well being Sciences on the College of Pittsburgh. The crew works to boost the IT technique within the Well being Sciences and develop a know-how group and platform that helps schooling, analysis, and scientific actions. The crew can allow the supply of IT providers to satisfy the objectives of the Well being Sciences, simplify the setting, and improve providers general.

Excessive stage first contact for assist tickets. Set up, upgrading and assist assist of desktop software program, {hardware} and peripherals for college students, school, workers, and analysis personnel. Present assist for good telephone know-how, integration, and upkeep with desktop software program. Ongoing data of {hardware} and software program crucial for optimum person up time. Well timed responses to assist requests are essential for optimum person up time and requires excessive stage of customer support. Potential to work together and talk with broad vary of workers and school, together with coaching and answering questions. Documentation of assist requests digital request monitoring and person directions saved updated on a month-to-month foundation. 

The College of Pittsburgh is dedicated to championing all facets of variety, fairness, inclusion, and accessibility inside our group. This dedication is a elementary worth of the College and is essential in serving to us advance our mission, which incorporates attracting and retaining various workforces. We are going to proceed to create and preserve an setting that enables people to find, belong, contribute, and develop, whereas honoring the experiences, views, and distinctive identities of all.

The College of Pittsburgh is an Affirmative Motion/Equal Alternative Employer and values equality of alternative, human dignity and variety. EOE, together with incapacity/vets.

The College of Pittsburgh requires all Pitt constituents (staff and college students) on all campuses to be vaccinated towards COVID-19 or have an accepted exemption. Go to to study extra.

Task Class Full-time common
Job Classification Employees.Finish Consumer Computing Analyst II
Job Household Info Expertise
Job Sub-Household Finish Consumer Assist
Campus Pittsburgh
Minimal Schooling Stage Required Affiliate’s Diploma
Minimal Years of Expertise Required 3
Will this place settle for substitution in lieu of schooling or expertise?  Mixture of schooling and related expertise can be thought-about in lieu of schooling and/ or expertise requirement.
Work Schedule Monday – Friday, 8:30 a.m. – 5:00 p.m.
Work Association On-Campus: Groups that work on campus, in an workplace, or in a lab.
Hiring Vary TBD Primarily based Upon {Qualifications}
Relocation Provided No
Visa Sponsorship Offered No
Background Examine For place finalists, employment with the College would require profitable completion of a background verify
Little one Safety Clearances Not Relevant
Required Paperwork Resume
Non-compulsory Paperwork Not Relevant
Important Capabilities Excessive stage first contact for assist tickets. Set up, upgrading and assist assist of desktop software program, {hardware} and peripherals for college students, school, workers, and analysis personnel.
Bodily Effort Guide dexterity to control {hardware}, capability to maneuver gear, talk with customers, and stroll to varied campus places. Should be capable to elevate and transport pc gear weighing as much as 30 kilos to varied campus places.

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