Client Services Analyst

  • Contract
  • Anywhere
  • Posted 2 weeks ago

University of Pittsburgh

Consumer Providers Analyst
SVC HS Info Expertise  Pennsylvania-Pittsburgh  (23008648)
 Diagnose and resolves reasonably advanced computing points and gives superior technical help. Configures finish person gadgets. Assists junior employees.
 Well being Sciences Info Expertise gives know-how help for the six faculties of the Well being Sciences on the College of Pittsburgh. The workforce works to reinforce the IT technique within the Well being Sciences and develop a know-how group and platform that helps training, analysis, and medical actions. The workforce can allow the supply of IT companies to fulfill the targets of the Well being Sciences, simplify the atmosphere, and improve companies general.

Excessive degree first contact for help tickets. Set up, upgrading, and assist help of desktop software program, {hardware}, and peripherals for college students, college, employees, and analysis personnel. Present help for good cellphone know-how, integration, and upkeep with desktop software program. Ongoing data of {hardware} and software program crucial for optimum person up time. Well timed responses to assist requests are essential for optimum person up time and requires excessive degree of customer support. Capacity to work together and talk with broad vary of employees and school, together with coaching and answering questions. Documentation of assist requests digital request monitoring and person directions saved updated on a month-to-month foundation. 

The College of Pittsburgh is dedicated to championing all elements of variety, fairness, inclusion, and accessibility inside our neighborhood. This dedication is a basic worth of the College and is essential in serving to us advance our mission, which incorporates attracting and retaining various workforces. We are going to proceed to create and preserve an atmosphere that permits people to find, belong, contribute, and develop, whereas honoring the experiences, views, and distinctive identities of all.

The College of Pittsburgh is an Affirmative Motion/Equal Alternative Employer and values equality of alternative, human dignity and variety. EOE, together with incapacity/vets.

The College of Pittsburgh requires all Pitt constituents (workers and college students) on all campuses to be vaccinated towards COVID-19 or have an authorised exemption. Go to to be taught extra.

Project Class Full-time common
Job Classification Workers.Finish Person Computing Analyst II
Job Household Info Expertise
Job Sub-Household Finish Person Assist
Campus Pittsburgh
Minimal Training Degree Required Affiliate’s Diploma
Minimal Years of Expertise Required 3
Will this place settle for substitution in lieu of training or expertise?  Mixture of training and related expertise shall be thought-about in lieu of training and/ or expertise requirement.
Work Schedule Monday – Friday, 8:30 a.m. – 5:00 p.m.
Work Association On-Campus: Groups that work on campus, in an workplace, or in a lab.
Hiring Vary TBD Primarily based Upon {Qualifications}
Relocation Supplied No
Visa Sponsorship Supplied No
Background Test For place finalists, employment with the College would require profitable completion of a background verify
Little one Safety Clearances Not Relevant
Required Paperwork Resume
Non-obligatory Paperwork Not Relevant
Important Capabilities Excessive degree first contact for help tickets. Set up, upgrading and assist help of desktop software program, {hardware}, and peripherals for college students, college, employees, and analysis personnel.
Bodily Effort Handbook dexterity to control {hardware}, skill to maneuver gear, talk with customers, and stroll to varied campus places. Should be capable of raise and transport pc gear weighing as much as 30 kilos to varied campus places.

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