Client Services Analyst

Excessive stage first contact for assist tickets. Set up, upgrading, and assist assist of desktop software program, {hardware}, and peripherals for college students, school, workers, and analysis personnel. Present assist for sensible telephone know-how, integration, and upkeep with desktop software program. Ongoing information of {hardware} and software program needed for optimum consumer up time. Well timed responses to assist requests are essential for optimum consumer up time and requires excessive stage of customer support. Means to work together and talk with broad vary of workers and college, together with coaching and answering questions. Documentation of assist requests digital request monitoring and consumer directions saved updated on a month-to-month foundation. 

The College of Pittsburgh is dedicated to championing all facets of range, fairness, inclusion, and accessibility inside our neighborhood. This dedication is a basic worth of the College and is essential in serving to us advance our mission, which incorporates attracting and retaining various workforces. We’ll proceed to create and keep an atmosphere that enables people to find, belong, contribute, and develop, whereas honoring the experiences, views, and distinctive identities of all.

The College of Pittsburgh is an Affirmative Motion/Equal Alternative Employer and values equality of alternative, human dignity and variety. EOE, together with incapacity/vets.

The College of Pittsburgh requires all Pitt constituents (workers and college students) on all campuses to be vaccinated towards COVID-19 or have an accredited exemption. Go to hr.pitt.edu/contact-ohr to be taught extra.

 
Task Class Full-time common
Job Classification Workers.Finish Consumer Computing Analyst II
Job Household Info Know-how
Job Sub-Household Finish Consumer Assist
Campus Pittsburgh
Minimal Schooling Stage Required Affiliate’s Diploma
Minimal Years of Expertise Required 3
Will this place settle for substitution in lieu of schooling or expertise?  Mixture of schooling and related expertise will likely be thought of in lieu of schooling and/ or expertise requirement.
Work Schedule Monday – Friday, 8:30 a.m. – 5:00 p.m.
Work Association On-Campus: Groups that work on campus, in an workplace, or in a lab.
Hiring Vary TBD Primarily based Upon {Qualifications}
Relocation Supplied No
Visa Sponsorship Offered No
Background Examine For place finalists, employment with the College would require profitable completion of a background examine
Little one Safety Clearances Not Relevant
Required Paperwork Resume
Non-obligatory Paperwork Not Relevant
Important Capabilities Excessive stage first contact for assist tickets. Set up, upgrading and assist assist of desktop software program, {hardware}, and peripherals for college students, school, workers, and analysis personnel.
Bodily Effort Guide dexterity to control {hardware}, capacity to maneuver gear, talk with customers, and stroll to numerous campus places. Should have the ability to elevate and transport laptop gear weighing as much as 30 kilos to numerous campus places.