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Client Support Analyst

DailyPay Inc

About Us:

DailyPay is the chief within the on-demand pay business with an unmatched know-how platform, an unmatched listing of blue-chip purchasers and an intensive listing of business awards. We’re rewriting the invisible guidelines of finance by creating a brand new monetary system. A monetary system that’s extra equitable and inclusive, and advantages everybody. A monetary system that permits staff to entry their earned pay once they want it. We imagine that cash ought to transfer quicker and smoother between employer and worker, between service provider and shopper, between monetary establishment and buyer. 

We’re a mission-driven firm hyper-focused on designing know-how that may construct a greater monetary system and future. It’s no marvel that we’re rising at a rare tempo. Now we’re in search of people who find themselves as passionate as we’re about reimagining how cash strikes. When you’re keen to outline new guidelines, change methods and lives, come be a part of us at DailyPay.

The Function:

You’ll be a member of the Exterior Operations crew offering help to DailyPay’s partnerships. This function experiences on to the Shopper Help Crew Lead.

If this chance excites you, we encourage you to use even when you don’t meet all the {qualifications}.

How You Will Make an Impression:

  • Liaise with our companions on a variety of worker payroll matters (e.g., time conserving, internet earnings, information anomalies)
  • Seize consumer insights to work with our product and engineering crew to enhance their CX
  • Examine particular person worker use circumstances with an eye fixed for iteration on present processes
  • Be a lead level of contact each internally and externally on subject escalations as wanted
  • Change into a subject professional on DailyPay’s service, together with potential firm particular intricacies
  • Practice exterior partnership personnel on product specifics
  • Help with varied different operational initiatives

What You Convey to The Crew:

  • A Bachelors Diploma or equal expertise
  • 1+ years of expertise in consumer service or operations
  • Can construct robust relationships by way of efficient communication throughout a number of platforms
  • An intuitive problem-solver that works wells underneath strain and with all kinds of personalities
  • A fast learner
  • Can work together and collaborate cross functionally
  • Self-starter with means to prioritize day by day duties

Good to Haves:

  • Beforehand labored at a fast progress firm
  • Have been consumer dealing with and a lead level of contact
  • Expertise with massive information manipulation and pattern recognition
  • Familiarity with ZenDesk

What We Provide:

  • Distinctive well being, imaginative and prescient, and dental care
  • Alternative for fairness possession
  • Life and AD&D, short- and long-term incapacity
  • Worker Help Program
  • Worker Useful resource Teams
  • Enjoyable firm outings and occasions
  • Limitless PTO
  • 401K with firm match

 

Pay Transparency.  DailyPay takes a market-based strategy to compensation and compensation might fluctuate relying in your location. U.S. places are categorized into two tiers based mostly on a value of labor index for that geographic space. The wage ranges are listed by geographic tier. Moreover, this function could also be eligible for variable incentive compensation along with inventory choices. The place a candidate matches throughout the compensation vary for a task relies on their demonstrated expertise, {qualifications}, abilities and inner fairness. 

Nationwide Compensation Vary (States Exterior CA, CT, NJ, NY, WA)
$62,300—$80,600 USD

 

 

DailyPay is dedicated to fostering an inclusive, equitable tradition of belonging, grounded in empathy and respect, which values openness to opinions, consciousness of lived experiences, honest remedy and entry for all. We try to construct and develop numerous groups to create a corporation the place innovation thrives, the place the complete potential of every particular person is engaged, and their views, beliefs and values are built-in into our methods of working. 

We encourage folks of all backgrounds to affix us on our mission. When you require cheap lodging for any side of the recruitment course of, please ship a request to [email protected]. All requests for lodging will likely be addressed as confidentially as practicable.

DailyPay is an equal alternative employer. All certified candidates will obtain consideration with out regard to race, shade, faith or creed, alienage or citizenship standing, political affiliation, marital or partnership standing, age, nationwide origin, ancestry, bodily or psychological incapacity, medical situation, veteran standing, gender, gender identification, being pregnant, childbirth (or associated medical situations), intercourse, sexual orientation, sexual and different reproductive well being choices, genetic dysfunction, genetic predisposition, provider standing, navy standing, familial standing, or home violence sufferer standing and some other foundation protected underneath federal, state, or native legal guidelines.

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