Clinical Call Center Manager – Fair Oaks Medical Center

Location: Fairfax, VA
Job Number: 666883
Date posted: 01/25/2018
Description:
Basic Qualifications:
Experience
Minimum two (2) years of supervisory experience required, some portion of which must have involved significant volume phone operations and/or appointment booking; demonstrated leadership ability with proven record of producing results, satisfying customers, meeting performance goals, and incentivizing staff; experience supervising or leading employers required.
Minimum one (1) year of experience interpreting or using statistical reports to measure and evaluate individual and group performance required.
Education
Bachelor’s degree in business administration or health care administration OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A

Additional Requirements:
N/A

Preferred Qualifications:
Minimum one (1) year of Call Center, health care, or customer service experience preferred.
Experience with telephony, PCs, queuing theory, forecasting, and scheduling.
RN license for appropriate jurisdiction for nurse applicants preferred.
Familiar with use and interpretation of quantitative statistical reports and analysis.
Computer literacy (spreadsheets).
Understanding of health care organization, provider needs highly.
Primary Location: Virginia,Fairfax,Fair Oaks I 12255 Fair Lakes Pkwy.

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 9:00 AM

Working Hours End: 5:30 PM

Job Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group/Union Affiliation: Salaried, Non-Union, Exempt

Job Level: Manager with Direct Reports

Job Category: Customer Services

Department: Clinical Contact Center

Travel: Yes, 5 % of the Time

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 9:00 AM
Working Hours End: 5:30 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: Salaried, Non-Union, Exempt
Job Level: Manager with Direct Reports
Job Category: Customer Services
Department: Clinical Contact Center
Travel: Yes, 5 % of the Time

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