About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.
Key Responsibilities:
- Manage and resolve escalated queries from business customers via phone, chat, and email.
- Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
- Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
- Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
Skills and Experience:
- 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
- Proven experience managing escalations and maintaining strong relationships with business customers.
- Experience working towards High CSAT (>90%) and QA scores in B2B environments.
- Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
- Familiarity with SLA management and complex customer issue resolution.
Why Work at CBH?
- Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
- Work remotely with a diverse team from around the world.
- Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.
System Requirements:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset.
- Quiet, distraction-free working environment.
- Stable power and internet connectivity.
If you’re excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!