Cloud Contact Center Engineer – SOW20240725IJ

Job title:

Cloud Contact Center Engineer – SOW20240725IJ

Company

emergiTEL

Job description

The Cloud Contact Center Engineer will be responsible for the design, programming changes, troubleshooting,
estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication
Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified
Communications offerings based on project requirements. Also, should have good awareness of automation skills
related to UCaaS & CCaaS technologies.
The scope of activities will include the following tasks:
 Lead, Implement & Support Cloud Contact Center Initiatives
 Preparation of documentation related to the assessment, design, implementation, and operational
support of the Cloud Contact Center Solutions predominantly Genesys Cloud CX and Amazon Connect
platforms
 Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.
 Provide Operational Support for the contact center environment when required.
 Develop an understanding of the current Health Care standards as they relate to the Collaboration
Service vertical.
 Assist with the preparation and installation of the Cisco voice network infrastructure.
 Lead or participate in Oracle SBC related projects.
 Provide network implementation / production cutover services outside of normal business hours, as
required.

Expected salary

Location

Burnaby, BC

Job date

Tue, 30 Jul 2024 02:11:12 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.

yonnetim

Share
Published by
yonnetim

Recent Posts

Senior Project Manager

Job title: Senior Project Manager Company University of Greenwich Job description Our Information and Library…

2 minutes ago

Postdoctoral Research Fellow

Job title: Postdoctoral Research Fellow Company University of British Columbia Job description Job Category Faculty…

9 minutes ago

Associate Mechanical Engineer – Nuclear Energy

Job title: Associate Mechanical Engineer - Nuclear Energy Company AECOM Job description Company DescriptionWork with…

27 minutes ago

Assistant Professor – One Health Against Pathogens

Job title: Assistant Professor - One Health Against Pathogens Company McGill University Job description ​Please…

43 minutes ago

History Teacher

Job title: History Teacher Company Randstad Job description Position : History TeacherRole Starting : ASAP"Victors…

50 minutes ago

Research Associate OR Research Fellow In Machine Learning (2 posts available)

Job title: Research Associate OR Research Fellow In Machine Learning (2 posts available) Company University…

1 hour ago
If you dont see Apply Link. Please use non-Amp version