With over 17,000 workers worldwide, the mission of the Buyer Expertise & Success (CE&S) group is to empower clients to speed up enterprise worth by means of differentiated buyer experiences that leverage Microsoft’s merchandise, companies, and partnerships. Come be a part of CE&S and assist us construct a future the place clients obtain their enterprise outcomes sooner with expertise that does extra.
As a part of the UK Buyer Success Unit you’ll have the chance to empower the biggest Enterprise clients within the UK to make the most of the Azure platform.
Azure is probably the most complete, modern and versatile cloud platform in the present day and Microsoft is hiring professionals that can drive buyer cloud adoption inside an important corporations available in the market. We’re all the time studying. Insatiably curious. We lean into uncertainty, take dangers, and study shortly from our errors. We construct on one another’s concepts as a result of we’re higher collectively. We stand in awe of what people dare to realize and are motivated day by day to empower others to do extra and obtain extra by means of our expertise and innovation. Collectively we make a distinction.
It is a buyer going through position, delivering to clients throughout Industries to allow Buyer Success, by means of migration and adoption of the Azure Platform and applied sciences and leveraging WW Finest Practices. We’re on the lookout for an amazing drawback solver who is very proactive, plans for pitfalls, prioritises ruthlessly for impression and who loves working with expertise and clients. In case you are seeking to develop your Azure expertise, we might love to show you, so that you will be profitable on this position.
Microsoft’s mission is to empower each individual and each group on the planet to realize extra. As workers we come along with a development mindset, innovate to empower others, and collaborate to comprehend our shared objectives. Every day we construct on our values of respect, integrity, and accountability to create a tradition of inclusion the place everybody can thrive at work and past.
This position is versatile in you can work as much as 50% from residence.
Obligations
Buyer Centricity
Buyer Satisfaction – Drive optimistic Buyer Satisfaction & develop into a trusted advisor.
Buyer/Associate Insights – Present suggestions & insights from clients/companions.
Enterprise Affect
Consumption (Cloud & Assist) development – Develop alternatives to drive Buyer Success enterprise outcomes & assist Clients get worth from their Microsoft investments.
Decision of Buyer Blockers – Establish resolutions to Buyer blockers by leveraging SA subject material experience. Ship in line with MS finest practices & utilizing repeatable IP.
Technical Management
Trusted Advisor – information buyer journeys to our Cloud & prepared them to innovate with AI, offering thought management by constructively difficult buyer pondering, making use of data of their state of affairs, Azure subject material experience (targeted on AI, Knowledge Platform or App Innovation – Cloud Native growth), business/market insights and thru supply of WW Microsoft finest practices, and repeatable scalable IP/property.
Speed up buyer outcomes – Share experience, contribute to IP creation & re-use to speed up buyer outcomes.
Profitable Cloud Answer Architects obtain outcomes by:
Buyer Obsession, matching buyer wants with acceptable Microsoft assets and repeatable IP, e.g., by giving the shopper confidence that we may also help them obtain their desired enterprise outcomes, together with readying them for AI, utilizing Worth Primarily based Supply.
Understanding the crucial levers that impression achievement of targets/ enterprise targets and planning/ forecasting forward to beat any related constraints or dangers ie. lead occasions for buyer assets.
Repeatedly constructing their capabilities to satisfy MS/Buyer priorities and private profession growth wants, e.g., by proactively leveraging profession stage steerage and taking possession for planning technical skilling & private growth and actions.
Actively contribute to the success of others by partaking along with your native & international communities, teaching and mentoring others and contributing to staff success by means of IP sharing.
{Qualifications}
Required/Minimal {Qualifications} (RQs/MQs)
Bachelor’s Diploma in Pc Science, Data Know-how, Engineering, Enterprise,
AND/OR associated area expertise in cloud/AI, Cloud Native applied sciences, data expertise (IT) consulting/assist, methods administration, community operations, software program growth/assist, expertise options, observe growth, structure, and/or consulting or associated area
Skilled Expertise – Confirmed success in expertise sector with both technical gross sales, tasks, structure, design, implementation, and/or supply assist.
Relationship Constructing – Confirmed monitor report of constructing deep technical relationships with individuals, expertise in managing numerous stakeholder relationships to get consensus on resolution/tasks.
Drawback Fixing – Ardour and skill to resolve technical issues.
Collaboration and Communication – Acknowledged for driving choices collaboratively, resolving conflicts and guaranteeing observe by means of with distinctive verbal and written communication expertise. Means to orchestrate, lead, and affect digital groups, guaranteeing profitable implementation of buyer tasks.
Technical – within the fields beneath
App Innovation/Developer : Expertise with cloud native applied sciences (Azure or different), software growth and platform engineering experience
Plus foundational data of Effectively Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical expertise with cloud and hybrid infrastructures, structure designs, migrations, and expertise administration
Expertise in Cloud Infrastructure, plus a number of of the next extremely fascinating:
In-depth expertise of .NET, Python, Java and/or different programming languages
Good working data of Kubernetes
Thought management expertise – sharing finest observe through blogs, group occasions and so on
Microsoft is an equal alternative employer. In step with relevant legislation, all certified candidates will obtain consideration for employment with out regard to age, ancestry, citizenship, colour, household or medical care go away, gender id or expression, genetic data, immigration standing, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran or navy standing, race, ethnicity, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant native legal guidelines, rules and ordinances. For those who want help and/or an affordable lodging attributable to a incapacity through the software course of, learn extra about requesting lodging (https://careers.microsoft.com/v2/international/en/accessibility.html) .
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