With over 17,000 staff worldwide, the mission of the Buyer Expertise & Success (CE&S) group is to empower prospects to speed up enterprise worth by means of differentiated buyer experiences that leverage Microsoft’s merchandise, companies, and partnerships. Come be part of CE&S and assist us construct a future the place prospects obtain their enterprise outcomes sooner with know-how that does extra.
As a part of the UK Buyer Success Unit you’ll have the chance to empower the most important Enterprise prospects within the UK to reap the benefits of the Azure platform.
Azure is essentially the most complete, progressive and versatile cloud platform at this time and Microsoft is hiring professionals that may drive buyer cloud adoption inside an important corporations available in the market. We’re at all times studying. Insatiably curious. We lean into uncertainty, take dangers, and study rapidly from our errors. We construct on one another’s concepts as a result of we’re higher collectively. We stand in awe of what people dare to attain and are motivated day by day to empower others to do extra and obtain extra by means of our know-how and innovation. Collectively we make a distinction.
It is a buyer dealing with position, delivering to prospects throughout Industries to allow Buyer Success, by means of migration and adoption of the Azure Platform and applied sciences and leveraging WW Finest Practices. We’re wanting for an ideal downside solver who is very proactive, plans for pitfalls, prioritises ruthlessly for influence and who loves working with know-how and prospects. If you’re seeking to develop your Azure expertise, we might love to show you, so that you will be profitable on this position.
Microsoft’s mission is to empower each individual and each group on the planet to attain extra. As staff we come along with a progress mindset, innovate to empower others, and collaborate to understand our shared targets. Every day we construct on our values of respect, integrity, and accountability to create a tradition of inclusion the place everybody can thrive at work and past.
This position is versatile in you can work as much as 50% from residence.
Obligations
Buyer Centricity
Buyer Satisfaction - Drive optimistic Buyer Satisfaction & turn into a trusted advisor.
Buyer/Companion Insights - Present suggestions & insights from prospects/companions.
Enterprise Affect
Consumption (Cloud & Assist) progress - Develop alternatives to drive Buyer Success enterprise outcomes & assist Clients get worth from their Microsoft investments.
Decision of Buyer Blockers - Determine resolutions to Buyer blockers by leveraging SA material experience. Ship in response to MS finest practices & utilizing repeatable IP.
Technical Management
Trusted Advisor – information buyer journeys to our Cloud & prepared them to innovate with AI, offering thought management by constructively difficult buyer considering, making use of information of their scenario, Azure Infra material experience, IP & business/market insights and thru supply of WW Microsoft finest practices, resembling Properly Architected Framework Worth Primarily based Deliveries.
Speed up buyer outcomes - Share experience, contribute to IP creation & re-use to speed up buyer outcomes.
Profitable Cloud Resolution Architects obtain outcomes by:
Buyer Obsession, matching buyer wants with acceptable Microsoft assets and repeatable IP, e.g., by giving the shopper confidence that we might help them obtain their desired enterprise outcomes, together with readying them for AI, utilizing Worth Primarily based Supply.
Understanding the vital levers that influence achievement of targets/ enterprise aims and planning/ forecasting forward to beat any related constraints or dangers ie. lead occasions for buyer assets.
Repeatedly constructing their capabilities to fulfill MS/Buyer priorities and private profession improvement wants, e.g., by proactively leveraging profession stage steerage and taking possession for planning technical skilling & private improvement and actions.
Actively contribute to the success of others by participating along with your native & world communities, teaching and mentoring others and contributing to crew success by means of IP sharing.
{Qualifications}
Required/Minimal {Qualifications} (RQs/MQs)
Bachelor’s Diploma in Pc Science, Info Expertise, Engineering, Enterprise, or associated subject AND expertise in cloud/infrastructure applied sciences, data know-how (IT) consulting/help, programs administration, community operations, software program improvement/help, know-how options, follow improvement, structure, and/or consulting or associated subject
Expertise in Cloud Infrastructure, plus a number of of the next extremely fascinating:
Expertise Options
Networking
Virtualisation Applied sciences
Open Supply
Fascinating expertise and expertise
*Skilled Expertise – * Confirmed success in know-how sector with both technical gross sales, initiatives, structure, design, implementation, and/or supply help.
Relationship Constructing – Confirmed monitor file of constructing deep technical relationships with individuals, expertise in managing varied stakeholder relationships to get consensus on resolution/initiatives.
Downside Fixing – Ardour and talent to unravel technical issues.
Collaboration and Communication – Acknowledged for driving choices collaboratively, resolving conflicts and guaranteeing observe by means of with distinctive verbal and written communication expertise. Means to orchestrate, lead, and affect digital groups, guaranteeing profitable implementation of buyer initiatives.
Technical – Technical expertise and information in Properly Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical expertise with cloud and hybrid infrastructures, structure designs, migrations, and know-how administration
Microsoft is an equal alternative employer. In keeping with relevant regulation, all certified candidates will obtain consideration for employment with out regard to age, ancestry, citizenship, coloration, household or medical care go away, gender id or expression, genetic data, immigration standing, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran or army standing, race, ethnicity, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant native legal guidelines, rules and ordinances. Should you want help and/or an affordable lodging on account of a incapacity through the utility course of, learn extra about requesting lodging (https://careers.microsoft.com/v2/world/en/accessibility.html) .
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