Collections Specialist in Indianapolis, Indiana

In Some Jobs You Take Orders. In This One, You Write History.

Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.

We’re looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company’s continued growth.

Are you ready for this exciting challenge?

The FDB Collection Specialist’s primary responsibility will be to contact customers and collect overdue and outstanding payments. Extensive interaction with customers, other members of the Finance group, Customer Success, and Sales is required.

This position will be based out of the Indianapolis, IN office.

Responsibilities:

• Send past due reminders to delinquent customers

• Monitor assigned accounts daily

• Professionally contact customers and discuss their overdue payments

• Take actions in order to encourage timely payments

• Update account status records and Salesforce contacts as appropriate

• Present periodic updates on collection activities and progress

• Other duties as assigned, such as following-up on past due surveys

Required Experience:

• Experience as a Collections Specialist or similar role is preferred

• Working knowledge of billing procedures is preferred

• Working knowledge of MS Office, including Outlook, Excel, and Word

• Ability to work independently

Required Skills:

• Comfortable working with targets

• Patience and ability to manage stress

• Excellent communication skills (written and oral)

• Problem-solving skills

• Good administrative skills

• High School Diploma

• Associate’s/Bachelor’s degree is a plus

About FDB:

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on LinkedIn (https://www.linkedin.com/company/first-databank) .

We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, respectively, including the most recent honor awarded to our Indianapolis office since 2016 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement).

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 For more information about our commitment to equal employment opportunity, please visit EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf#xd_co_f=Yzg4ZDgxMTAtOWM4MS00MWQxLTg2ZTctOTU0ZTU1N2MxNzQ2) , EEO is the Law Supplement (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) , Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) , and FDB EEO/AA Statement (https://www.fdbhealth.com//media/documents/form-not-required/us/hr/fdb-equal-employment-opportunity-policy-statement-2021#xd_co_f=Yzg4ZDgxMTAtOWM4MS00MWQxLTg2ZTctOTU0ZTU1N2MxNzQ2) .

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Indianapolis, IN. The reasonable estimate, if hired in Indianapolis, is $58,000.00 – $72,000.00. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the hourly rate would be aligned to that specific location. A final decision on the successful candidate’s starting pay rate will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.

This role is not also eligible for medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.