Collections Specialist in Pompano Beach, Florida

Description We are in search of a Collections Specialist to join our team in Pompano Beach, Florida. The role will focus primarily on B2B and B2C collections and payment posting, requiring a high level of accuracy and independence. The Collections Specialist will also be tasked with handling customer inquiries and managing an array of customer accounts.

Responsibilities:

• Process and post B2B and B2C payments.

• Handle customer inquiries and follow up on payments.

• Update and maintain accurate customer credit records.

• Monitor customer accounts and take appropriate action when necessary.

• Manage credit card declines and recurring payments.

• Obtain new credit card information from customers for payment processing.

• Ensure accurate data entry of payment information.

• Assist in monitoring AR outbox.

• Utilize Microsoft Excel to maintain and manage data.

• Adapt to industry-specific Trux software (training will be provided).

• Conduct collections in a friendly yet effective manner. Requirements • Proficiency in B2B collections is mandatory.

• Demonstrable experience in using Microsoft Excel is required.

• Must be detail-oriented, displaying high levels of accuracy in work.

• Strong problem-solving skills are essential.

• Excellent communication and negotiation skills are necessary.

• Ability to maintain confidentiality and adhere to financial guidelines and regulations.

• Solid understanding of billing and financial concepts.

• Ability to handle multiple tasks simultaneously and meet tight deadlines.

• Previous experience in a similar role would be advantageous.

• Must have a customer service oriented approach.

• Ability to work independently and as part of a team.

• High school diploma or equivalent education level is required; further education in finance or related field will be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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