Communication Assistant (Volunteer Engagement – CRM and Supporter Relations), GS-5, Temporary Appointment (364 days), UNICEF Thailand Country Office, Bangkok, Thailand, Job No #569342

UNICEF works in a number of the world’s hardest locations, to succeed in the world’s most deprived youngsters. To save lots of their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 international locations and territories, we work for each baby, in all places, day-after-day, to construct a greater world for everybody.

And we by no means hand over.

For each baby, higher future.

Study what we do to create a good likelihood for each baby in Thailand, click on here.

How will you make a distinction?

Working carefully beneath the supervision and steering of the supervisor, this place will assist drive strategic development and engagement of UNICEF Thailand’s non-financial supporter (NFS) base, encompassing volunteers and e-newsletter subscribers, leveraging data-driven insights and CRM expertise to maximise influence.

Extra particularly, the function goals to: 1. Elevate data-powered engagement of NFS by using Salesforce, Volunteer Journey, and Supporter Segmentation to craft focused campaigns that resonate with new and current audiences; 2. Design and implement supporter journeys that deepen connections, domesticate loyalty, and convert new audiences into passionate advocates.  3. Optimize the usage of UNICEF Thailand’s CRM expertise for well timed and efficient supply of supporter engagement initiatives, contributing to program advocacy, model consciousness, and fundraising objectives.

Main Obligations

1. Supporter Journey Mapping, Testing, and Implementation Initiatives:

• Leverage knowledge and insights from CRM to develop efficient Volunteer Engagement plans, incorporating well-defined goal teams, success indicators, and data-driven supporter journeys.
• Actively help the supervisor in crafting supporter journeys, particularly specializing in non-financial supporters, to optimize acquisition and retention outcomes- guided by strategic insights.
• Collaborate with cross-functional groups to develop testing frameworks and phase testing plans to boost acquisition and retention objectives.

2. Information and Insights Manufacturing and Evaluation:

• Generate periodic, complete and insightful Volunteer Engagement studies to extract priceless learnings and spotlight optimization alternatives for continuous enchancment.
• Conduct in-depth evaluation of viewers insights, providing priceless suggestions for efficient viewers segmentation methods and common analyses of supporter habits to facilitate profiling, segmentation, and the optimization of focused non-financial journeys.
• Assist the evaluation of current knowledge gaps for non-financial supporters, proposing suggestions for knowledge enlargement. This entails inner techniques like consolidating knowledge from varied sources and exterior strategies resembling enhancing with available market knowledge.
• Actively contribute to information administration actions associated to non-financial supporter journeys and interactions. This entails capturing and sharing key insights to boost general understanding and efficiency.

3. Administration of CRM (Salesforce) for Non-Monetary Supporters:

• Suggest and oversee the implementation of CRM platform enhancements advised to the supervisor, consists of sustaining CRM expertise alignment with enterprise wants and execute common database processes, collaborating carefully with the supervisor and Digital workforce.
• Assist seamless synchronization between the Advertising Cloud and the I AM UNICEF platform (Expertise Cloud) for front-end and back-end operations.
• Assisted in figuring out and addressing supporter circumstances, executed knowledge picks for e-mail communications, and reported and resolved database glitches, working carefully with the supervisor and wider Supporter Engagement workforce.

4. Assist for the Supporter Engagement Workforce’s Journey Operations:

• Help in designing and enhancing volunteer actions to interact non-financial supporters. This consists of aiding within the Volunteer Chief programme and Company Companions’ engagement actions to make sure alignment with the journey mapping and UNICEF’s objectives.
• Assist the administration of the I Am UNICEF platform, together with posting alternatives, selling them on social media, and coordinating with the online developer for platform-related points.
• Curate Volunteer Affect Tales by collaborating with the workforce in accumulating and creating impactful volunteer tales and actions for social media content material and advertising emails to UNICEF supporters, offering translation assist as wanted.
• Act as a focus for annual World and Thai Youngsters’s Day engagement actions and help the supervisor within the planning and execution course of.
• Undertake every other associated duties as required or assigned by the supervisor to contribute to the general success of the Supporter Engagement workforce’s operations.

 

To qualify as an advocate for each baby you should have…

Training:

• Completion of secondary schooling is required, ideally supplemented by technical or college programs associated to the sector of labor.
• Bachelor’s diploma within the space of communication, social sciences, and/or associated discipline, most well-liked.

Expertise:

• Not less than 5 years of related administrative work expertise  – supporting in producing programme coordination, reporting, and communication.
• Expertise in assist the work on coaching design and neighborhood facilitation, or have handed the coaching and facilitation certification course.
• Expertise working internationally or within the UN and different worldwide growth organizations is advantageous.
• Expertise in working with CRM programs, an asset.

Language and Laptop Literacy:

• Wonderful written and spoken English; displays, communication software program, and visible design abilities are extremely fascinating.
• Expertise in Information administration and analytical abilities (e.g., superior working information of MS Excel and/or different software program for quantitative evaluation).

Technical attributes / Abilities:

• Communication Abilities: Convey advanced info clearly and concisely, each in written and verbal type.
• Teamwork: Collaboration with workforce members to realize frequent objectives, fostering a constructive workforce atmosphere.
• Drawback-Fixing: Analyze challenges, figuring out options, and making knowledgeable choices to beat obstacles.
• Adaptability: Reveal flexibility and resilience within the face of adjusting priorities or surprising conditions.
• Management: Encourage and information others, taking initiative, and making efficient choices in a management function.
• Creativity: Suppose innovatively to generate new concepts, options, or approaches.
• Information Evaluation: Capacity to research and interpret knowledge utilizing instruments like Excel or specialised statistical software program.
• Mission Administration: Talent in planning, organizing, and overseeing tasks to make sure profitable completion.

Software program Proficiency: Competence in utilizing particular software program or instruments related to the job, resembling Microsoft Workplace and Salesforce fits

 

For each Youngster, you exhibit…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin every little thing we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

 

UNICEF competencies required for this put up are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and moral consciousness (3) Drive to realize outcomes for influence (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

In the course of the recruitment course of, we check candidates following the competency framework. Familiarize your self with our competency framework and its totally different ranges: competency framework here.

Profitable candidate can be supplied a horny remuneration bundle beneath the UN system.

Solely shortlisted candidates with pre-screening based on baby safeguarding can be contacted and advance to the following stage of the choice course of. 

 

Please ship software no later than 22 February 2024.

UNICEF is right here to serve the world’s most deprived youngsters and our world workforce should replicate the variety of these youngsters. The UNICEF family is committed to include everyone, regardless of their race/ethnicity, age, incapacity, gender id, sexual orientation, faith, nationality, socio-economic background, or every other private attribute.

We provide a wide range of benefits to our staff, together with paid parental go away, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the usage of versatile working preparations.

UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and goals of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all youngsters. 

Remarks:

This place has been assessed as an elevated threat function for Youngster Safeguarding functions as it’s a function with direct contact with youngsters, works straight with youngsters, is a safeguarding response function. Further vetting and evaluation for elevated threat roles in baby safeguarding (doubtlessly together with extra prison background checks) applies.

UNICEF’s energetic dedication in direction of range and inclusion is crucial to ship one of the best outcomes for kids. For gender steadiness within the workforce, eligible and appropriate male candidates are inspired to use.

UNICEF appointments are topic to medical clearance.  Issuance of a visa by the host nation of the obligation station, which can be facilitated by UNICEF, is required for IP positions. Appointments are additionally topic to inoculation (vaccination) necessities, together with towards SARS-CoV-2 (Covid). Do you have to be chosen for a place with UNICEF, you both have to be inoculated as required or obtain a medical exemption from the related division of the UN. In any other case, the choice can be cancelled.

All chosen candidates will bear rigorous reference and background checks and can be anticipated to stick to those requirements and ideas. Background checks will embrace the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply extra info to conduct a background verify.

Authorities staff which might be thought-about for employment with UNICEF are usually required to resign from their authorities earlier than taking over an project with UNICEF. UNICEF reserves the appropriate to withdraw a proposal of appointment, with out compensation, if a visa or medical clearance will not be obtained, or needed inoculation necessities usually are not met, inside an affordable interval for any motive.

Solely shortlisted candidates can be contacted and advance to the following stage of the choice course of.