Communications & Engagement Officer (External)

The College

At Durham College we’re happy with our folks.  A globally excellent centre of instructional excellence, a collegiate neighborhood of extraordinary folks, a novel and historic setting – Durham is a college like no different. 

Throughout the College we now have an enormous number of roles and profession alternatives, which collectively make us a big and profitable neighborhood, which is a key hub of exercise inside our area and nationally.  Whether or not you’re on the very begin, center or finish of your profession, there’s a function for you. We imagine everybody has their very own distinctive abilities to supply. 

We might be thrilled in the event you would take into account becoming a member of our thriving College.  Additional details about the College may be discovered right here

The Function and the Division

Durham College has an formidable ten-year technique (2017-2027) to attain its targets of changing into world-leading in analysis, educating and the broader pupil expertise. Profitable implementation of the technique is partially depending on our method to selling the College in respect of:

• potential candidates to our programmes of examine;
• potential companions in educating and analysis;
• present and potential collaborators in enterprise and business; 
• present and future alumni;
• potential employers of our graduates;
• nationwide and worldwide policymakers and influencers.

The over-arching ambition is to attain a step-change in consciousness and popularity of Durham College globally.

The function will sit inside the Development Group and, inside that, the Communications Workforce, and report on to the Senior Supervisor, Communications and Engagement (Exterior). The Development Group’s targets are:

• R1 (Fame) enhancing world popularity, 
• R2 (Recruitment) contributing to worldwide pupil recruitment,
• R3a (Return) driving philanthropic revenue,
• R3b (Return) enhancing alumni and supporter engagement,

·        E: (Engagement) enabling extra productive engagement with exterior and inner communities

The obligations of the Communications Workforce are to develop and ship, amongst others:

Typical Function Necessities  

·        Managing a busy shared inbox and phone line, offering customer support and administrative help throughout the Communications Workforce and Development Group.

·        Contributing to the efficient operation of the Communications Workforce, together with helping colleagues with precedence tasks and offering operational help.

 Growing efficient communications and engagement supplies. This may contain advanced conceptual concepts and/or advanced data and is a principal requirement of the function.

Service Supply

• Present a dedication to equality, variety and inclusion and the College’s values.
• Be sure that the College’s procedures and values are all the time mirrored in all elements of the service supplied and adapt methods of working the place this isn’t evident.
• Present specialist recommendation and make choices to resolve issues regarding the providers you’re accountable, for instance administration of a busy inbox and buyer enquiries.
• Use your expertise and problem-solving abilities to research and resolve points related to your function and make suggestions primarily based in your findings.
• Present the very best service to buyer and shoppers by reviewing and making recommendations to enhance the service.
• Acquire and document knowledge and data precisely.
• Organise and analyse knowledge and statistics to make sure it’s correct and supply experiences to senior colleagues.
• Implement any adjustments or processes to make sure the accuracy and integrity of knowledge and data.

Planning and Organising

• Plan and organise personal workload to ship the function.
• Plan, handle and ship assigned tasks, actions and occasions, equivalent to manufacturing of the College’s Group E-newsletter, in accordance with agreed targets.
• Search suggestions from prospects, shoppers and colleagues to make sure that the service is up to date to fulfill buyer expectations.

Communication/Liaison

• Develop and enhance providers by participating in conferences, working teams and committees.
• Create good working relationships, together with inner and exterior networks which let you enhance your data and abilities, whereas swapping data with friends.
• Construct relationships with colleagues and companions internally and externally to share good follow, alternate data and work collectively on joint initiatives.

• Every other cheap duties.

Working at Durham  

A aggressive wage is just one a part of the numerous unbelievable advantages you’ll obtain in the event you be part of the College: additionally, you will obtain entry to the next unbelievable advantages: 

•    27 Days annual go away per 12 months along with 8 public holidays and 4 customary days per 12 months – a complete of 39 days per 12 months. The College closes between Christmas and New 12 months.
•    Irrespective of the way you journey to work, we now have you lined.  Now we have parking throughout campus, a cycle to work scheme which lets you purchase a motorbike and low cost with native bus and practice firms.
•    A number of help for well being and wellbeing together with discounted membership for our cutting-edge sport and health club amenities and entry to a 24-7 Worker Help Programme.
•    On website nursery is on the market and entry to vacation camps for youngsters aged 5-16 all year long.
•    Household pleasant insurance policies, together with maternity and adoption go away, that are among the many most beneficiant within the larger schooling sector (and sure above and past many employers).
•    There’s a real dedication to growing our colleagues professionally and personally.  There’s a complete vary of improvement programs, apprenticeships and entry to {qualifications} and routes to develop your profession within the College.  All employees have devoted annual time to focus on their private improvement alternatives. 
•    The chance to participate in employees volunteering actions to make a distinction in the area people
•    Reductions can be found by way of our advantages portal together with; cash off at supermarkets, excessive road retailers, IT merchandise equivalent to Apple, the cinema and days out at varied sights. 
•    We provide beneficiant pension schemes. 

Durham College is dedicated to equality, variety and inclusion

Our collective purpose is to create an open and inclusive atmosphere the place everybody can attain their full potential and we imagine our employees ought to replicate the range of the worldwide neighborhood through which we work.  As a College equality, variety, and inclusion (EDI) are a key a part of the College’s Technique and a central a part of all the pieces we do.  We additionally stay by our values and our Workers Code of Conduct. At Durham we actively work in direction of offering an atmosphere the place our employees and college students can examine, work and stay in a neighborhood which is supportive and inclusive. It’s essential to us that each one of our colleagues are aligned to each our values and dedication to EDI.

We welcome and encourage purposes from members of teams who’re under-represented in our work pressure together with folks with disabilities, girls and black, Asian and minority ethnic communities.  If in case you have taken day out of your profession, and you’re feeling it related, tell us about it in your utility.  In case you are a candidate with a incapacity, we’re dedicated to making sure truthful remedy all through the recruitment course of. We are going to make changes to help the interview course of wherever it’s cheap to take action and, the place profitable, cheap changes will likely be made to help folks inside their function.

What it’s essential display while you apply/Individual Specification  
  
Once you apply it will be important that you just tell us what abilities/expertise you could have from an identical function and/or what abilities/expertise you could have which might make you proper for this function.  Additional details about the function and obligations is on the finish of this job description.  The place a standards has an asterisk* subsequent to it, it could be given further weighting when your utility is taken into account.    
  
Your utility ought to cowl the next standards:  

Important Standards

{Qualifications}/Expertise

1.      Educated to diploma degree (or equal expertise) plus persevering with skilled improvement required to take care of abilities.     

2.      Related administrative expertise in a busy workplace atmosphere.

3.      Expertise of offering recommendation and steering to a variety of shoppers and colleagues.

4.      Expertise of making communications and engagement supplies utilizing a variety of channels.

5.      Expertise of engaged on the entrance stay with service supply, and the power to work underneath strain and meet tight deadlines with out compromising on high quality.

6.      Skilled service supplier with data and experience used to contribute to the supply and improvement of providers, occasions and actions, and of implementing insurance policies and procedures.

Abilities/Talents/Information

7.      Wonderful oral and written communication abilities and the power to develop glorious working relationships each internally and externally.

8.      Sturdy interpersonal abilities together with motivational, negotiating, influencing and networking.

9.      Sturdy digital competence with demonstrable abilities in utilizing core digital instruments together with web, electronic mail, digital communication instruments, Microsoft 365 purposes and net and social media.

Fascinating Standards

Particular function necessities

·        The function relies in Durham however journey could also be required to ship tasks, participate in coaching and to construct and preserve networks.

·        Can be required to supply help for the College’s Main Incident Response Plan and main reputational incidents.

·        Some out of hours / night and weekend work might often be required to ship tasks and construct and preserve networks.

How you can apply

To progress to the evaluation stage, candidates should proof every of the important standards required for the function within the particular person specification above.  The place there are fascinating standards we might additionally urge you to supply any related proof.  Please don’t neglect to verify if there’s any weighted standards (see above).

Whereas some standards will likely be thought-about on the shortlisting stage, different standards could also be thought-about later within the evaluation course of, equivalent to questions at interview.  

Submitting your utility 

We choose to obtain purposes on-line.  We are going to replace you about your utility at varied factors in the course of the course of, by way of automated emails from our e-recruitment system. Please verify your spam/junk folder periodically to make sure you obtain all emails 
 
What you’re required to submit:
•    A CV (most two pages)
•    A masking letter or assertion which exhibits examples of the way you meet all the standards inside the Individual Specification (most two pages)

Any applicant who doesn’t submit the proper paperwork is not going to be thought-about for interview.

Interviews are anticipated to happen on or round week commencing October 16 (TBC).

 
Contact particulars 
For a dialog in regards to the function or any additional data, please contact: Mark Tallentire, Senior Supervisor, Communications and Engagement (Exterior): [email protected] .

Please be aware that in submitting your utility Durham College will likely be processing your knowledge. We might ask you to contemplate the related College Privateness Assertion Privateness Notices – Durham College  which offers data on the collation, storing and use of knowledge.  
 
When appointing to this function the College should be certain that it meets any relevant immigration necessities, together with wage thresholds that are relevant to some visas.