Communications Officer (Alumni and Supporter Engagement) x 2 (107646-0623)

University of Warwick

Vacancy Type/Job category
Management & Professional
Development & Alumni Engagement
£33,348 – £43,155 per annum.
University of Warwick, Coventry (hybrid office and home working available).
Vacancy Overview
Two full-time, permanent positions: one for Warwick Manufacturing Group (WMG) and one for Donor Relations University of Warwick.
Full time starting salary of £33,966 pa, with potential progression in post to £44,263.
Location: University House, Kirby Corner Road, CV4 8UW, Coventry (hybrid office/home working).
We are searching for two talented Communications Officers (ASE) to join our growing Development and Alumni Engagement (DAE) department.
These new roles are being created due to significant investment across DAE. They would suit driven and experienced engagement professionals, who are ready to help create communications and content to foster a lifelong connection with our vibrant global community in support of the University’s strategy.
We’re a friendly, supportive team, and you’ll receive a competitive salary with incremental progression, as well as access to attractive pension schemes with excellent employer contributions. There’s also a range of competitive benefits, plus learning and development opportunities. The generous annual leave entitlement for this role includes 30 days annual leave, four shut down days and eight statutory holidays. Find out more on our HR pages.
DAE also recognises the importance of a healthy work/life balance, and welcomes discussions about variations to working pattern and arrangements.
Want to know more?
Warwick is established within the top ten of all UK university rankings and is #64 in the QS Global World Rankings 2023.
We’re proud of our diverse alumni and supporter community, who are Warwick’s largest stakeholder group, and the most visible and far-reaching expression of our global reputation. We have the exciting opportunity to build out a communications programme that engages our community in mutually-beneficial, purposefully-driven relationships.
As one of our new Communications Officers (ASE), you’ll support the delivery of a successful fundraising and engagement campaign with room to stretch your creative muscles. You’ll develop a communications plan for your area of focus, ensuring a co-ordinated approach with the wider team.
As Communications Officer (WMG), you’ll develop content to engage alumni and supporters in WMG’s strategy as the leading international role-model for successful collaboration between academia and the public and private sectors.
As Communications Officer (Philanthropy), you’ll create content to thank and steward donors to Warwick of all sizes, and champion the impact of philanthropy.
You’ll also thrive on demonstrating our team behaviours:
MAKING A DIFFERENCE: We are ambitious to make a difference.
COLLABORATION: We collaborate to achieve together.
SOLUTION FOCUSSED: We are accountable for creating solutions.
PASSION FOR LEARNING: We learn from our best performances.
Visit departmental website . to find out more. There are two roles available, so please specify within your application if you have a preference, including details of relevant experience.
Applicants are encouraged to arrange an informal discussion with Rebecca Kilcullen via [email protected].
Although based at the University, a balance of home and office working is available.
Formal closing date for applications: Midnight Wednesday 28th June 2023
Interview date: Monday 10th July 2023. The selection process includes a task, competency interview and behaviours-based interview. We regret this date cannot be adjusted if candidates are unable to attend.
To apply: Please contact Charlie Rollason: [email protected].
Job Description
To work closely with colleagues in Alumni Engagement, the wider department and across the University to plan and deliver alumni engagement communications and content. This programme will support mutually beneficial relationships and foster a lifelong desire to stay connected to Warwick in support of University strategy.
The post holder will be responsible for planning and delivering a range of content to drive engagement in a range of formats and across multiple channels (e.g. email/newsletters, website, social media, Warwickgrad platform). The role will also require an overview and understanding of other content being produced around the University, and where and how these communications should overlap for maximum value to the institution and audiences.
• Work collaboratively with colleagues from Development and Alumni Engagement, and key stakeholders from the faculties and professional services, to develop and deliver a programme of alumni engagement communications and content that engages the University’s global alumni community in support of student recruitment, student opportunities, partnerships and philanthropy. Create communications and content that prepares students to become more engaged with the institution as alumni. 20%
• Build relationships with key external stakeholders and alumni through the delivery of high-quality content in a range of formats that excites and engages our audience, so supporting the alumni engagement strategy. Participating in the university’s internal and external alumni engagement networks to create opportunities to enable and promote Warwick alumni communications and to discover potential event speakers and volunteers. 20%
• Plan and deliver targeted content across multiple channels (that could include video, audio, web, email/e-newsletters and social media) to increase levels of engagement across the alumni and wider Warwick communities. Including liaison/interviews with alumni, students, staff and other communities; the review, editing and proofreading of content produced by others such as profiles and event comms; and using a CRM (currently via BBIS) to build and send out communications including bespoke emails, newsletters and invitations. Measuring and reporting on the outcomes of alumni communications and utilising market research and insight to inform Development and Alumni engagement communication strategies. 20%
• Develop best practice in alumni engagement communications and provide guidance and services when supporting the institution in delivering innovative content that aligns with industry standards. For example, working closely with colleagues in Marketing and Communications to support the University’s brand and reputation and to identify opportunities for content sharing, curation and amplification. 10%
• Coordination of alumni communications and content including generating reports and insight to inform strategic decision making on development and alumni engagement. Measure and report regularly on the outcomes of communications activity to inform Development and Alumni Engagement strategies. 20%
• Maintain the alumni pages of the University website, including understanding our audience needs/user journeys, maximising reciprocal links across the wider site, and updating existing/creating new content. 10%
• Undertake any other duties within the scope of the role and its grade as directed by the Line Manager.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1
Substantial experience of working in an alumni engagement, stakeholder engagement, communications/content, marketing, events or fundraising role. (a,b,c,d)
Essential Criteria 2
Experience of developing communications for, and building relationships within, a complex organisation with a wide range of stakeholders/clients. (a,b,c,d)
Essential Criteria 3
Ability to create engaging content in a range of formats and for a diverse audience to sustain a long-term relationship between the University and its alumni. (a,b,c,d)
Essential Criteria 4
Experience of project managing a programme with complex elements and multiple deadlines using excellent organisational and administrative skills and experience of managing budgets. (a,c,d)
Essential Criteria 5
Imaginative approach to problem solving, assertiveness, negotiating skills and ability to act decisively. (a,c)
Essential Criteria 6
Experience of handling sensitive and confidential information with an understanding and knowledge of GDPR. (a,c)
Essential Criteria 7
Excellent IT skills including experience working with CRM/databases. (a,c)
Essential Criteria 8
Proactive approach to work tasks and the ability to act decisively and effectively delegate as necessary, usually to the Alumni Engagement Officer (Digital Communications). (a,c)
Essential Criteria 9
Flexibility and adaptability to take on new tasks and challenges as and when they arise, and to occasionally work outside of usual office hours to support alumni engagement activities or events. (a,c)
Essential Criteria 10
Effective team working skills including excellent communication, negotiation, an imaginative approach to problem solving and confidence in liaising with stakeholders across varying levels of seniority. (a,c)
Essential Criteria 11
Good honours degree or equivalent experience/qualification. (a)
Desirable Criteria 1
Qualifications/experience in digital marketing, communications, campaigns, project management. (a)
Desirable Criteria 2
Experience of working in Higher Education and/or Development and Alumni Engagement would be an advantage. (a)
Desirable Criteria 3
Experience of working with international stakeholders. (a)
Desirable Criteria 4
Familiarity with web and e-publishing platforms (basic html web editing, Sitebuilder, Mailchimp or other), and social networks (e-mentoring platforms, Aluminate, Graduway, Hivebright). (a,c)
Desirable Criteria 5
Experience with CRM or alumni engagement database such as Raiser’s Edge, Blackbaud CRM. (a,c)
Further Particulars
For further information about the University of Warwick, please read our University Further Particulars .
For further information about the department, please visit the departmental website .
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here .
The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students. Further information about the work of the University in relation to Athena SWAN can be found at the following link: Athena Swan (
The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance , whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.
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Benefits and Rewards
Please refer to this link for a full list of our employee benefits here at Warwick here .

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Closing Date
28 Jun 2023

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