Community Care Coordinator in Hyannis, Massachusetts

The Community Care Coordinator (CCC) works as part of Champ?s care team
that provides supportive services and case coordination to address
participant needs, act as liaisons between community organizations on
behalf of Champ Homes, and its participants, consistently demonstrates
professional conduct, and ethical practice while promoting an atmosphere
of self-advocacy. The CCC?s perform a variety of case management
services that include, but are not limited to, coaching, referrals, and
admission functions. All Care Coordinators and Support Staff, who make
up the care team, report to the Lead Community Care Coordinator. CCC?s
are responsible to report progress and challenges to the LCCC in a
timely fashion. The LCCC will provide guidance and support to the team.
DUTIES AND RESPONSIBILITIES: DIRECT CARE Assist with referrals and
program admissions following Champ?s admission criteria and intake
procedures, completing required documentation. Coordinate participant
move ins and program discharges according to admission criteria.
Coordinate participant move outs and the clean-up of rooms, including
the moving of furniture as needed. Work as a part of the care team to
provide supportive services and case coordination to address participant
needs. Meet with each participant on caseload, at least 1x monthly.
Provide instruction and assistance to participants to obtain needed
community support services, including medical care, mental health care,
vocational services, etc. Act as a liaison between community
organizations on behalf of Champ participants, while promoting an
atmosphere of self-advocacy. Provide instruction and assistance to
participants to complete necessary housing applications. Act as a
liaison between housing organizations on behalf of Champ participants
Maintain participant housing binders. Complete required program
compliance measures, including community fee payments, alcohol/drug
testing, and room-checks, according to policies/procedures, complete
required documentation, and report noncompliance to the appropriate
staff in accordance with reporting guidelines. Address participant
noncompliance in a timely fashion, according to policies/procedures Work
with participants to address personality conflicts, while following
Champ procedures. Complete required documentation and report
noncompliance to appropriate supervisor. On-call coverage as needed. Use
discretion and sound judgement to contact additional staff or 911 for
assistance in an emergency. ADMINISTRATIVE Utilize organizational
tracking and reporting measures. Preserve Champ Homes program
policy/procedure and program forms. Participate in trainings and
meetings, both internal and external, as directed. Work with care team
to identify barriers to meeting case coordination needs. Work with staff
to develop and implement programming improvements. Participate in
multi-disciplinary and provider meetings, committees, attend
supervision, and trainings, both internal and external, as directed.
Participate in Champ enrichment activities, fundraising and holiday
events that may be outside of normal working hours. Other duties, as
required. QUALIFICATIONS: Education & Experience ? Bachelor?s degree
preferred. Minimum 3 years? experience working in social services or
comparable field. Behavioral health experience and knowledge of
substance use disorders preferred. Bi-lingual preferred but not required
Proficient with MS Office and Outlook. Excellent verbal and written
communication skills with exceptional attention to details. The ideal
candidate needs to be patient, flexible and able to work in a fast-paced
environment as a cohesive team member. Candidate must be comfortable,
supportive, and able to work with a diverse population. Must have valid
driver?s license.