Complaint and response mechanism Trainer for The Project Women-Friendly Label – Phase 3

Service provider – Terms of Reference – For Complaint and response mechanism Trainer for The Project Women-Friendly Label – Phase 3

Entity: ActionAid Arab Region AAAR

Location: Jordan

1. Introduction

ActionAid is a global justice Federation working to achieve social justice, gender equality, and poverty eradication with headquarters in Johannesburg, South Africa, ActionAid is working all around the world with country programs, affiliates, and regional offices, Today, ActionAid is present in 48 countries.

ActionAid has been present in the Arab Region since the mid-2000s in Jordan, Syria, Lebanon, and Tunisia.

AAAR work is mainly focusing on the following programme priorities:

• Women’s Rights, building feminist leadership to prevent and respond to violence against women and girls.
• Youth and Community-led humanitarian action, Strengthening preparedness and crisis response through women and youth leadership.
• Fostering civic and political engagement and increasing the employability of young people, fostering young people’s agency to influence decision-makers and create opportunities.
• Climate Justice, raising awareness on climate change, fostering youth participation in climate action.

1. Background Information on The Intervention

ActionAid Arab region has initiated a project “Women-Friendly Label “with an objective to prevent Violence Against Women and Girls and promote Women’s Economic Rights in Jordan”. The project aims to better understand the intersectionality of Violence Against Women and Girls (VAWG) and women’s economic rights (WER) and ensure that policies align with and support the personal experiences of women, with the key partners. The project involved the creation of a Women Friendly Label that recognizes and promote businesses that uphold women’s rights and prevent violence against women and girls bases on set of requirements.

Through this program, ActionAid Arab Region, in partnership with its local collaborator, Al Hayat Center – Rased, has developed the Women-Friendly Label Platform. This platform hosts e-learning modules designed to raise awareness among workers in labor establishments. Currently, ActionAid Arab Region seeks to expand this initiative by creating additional modules aimed at building the capacity of workers within these establishments, enhancing their skills to promote a safe working environment for women and girls.

Three training materials will be developed based on assessments conducted with SMEs and CSOs during the first and second phases of the Women-Friendly Label Program. These materials, will craft by experts, will then be provided to a production company to produce as educational videos, which will be featured on the Women-Friendly Label Platform.

1. Scope of work.

Objective:

ActionAid Arab Region (AAAR) is in search of a Complaint and response mechanism trainer to deliver training via videos in a Chroma studio. The primary objective is to develop and conduct a comprehensive Complaint and response mechanism training materials through video content in a Chroma studio for ActionAid Arab Region (AAAR).

Accountability in the workplace is a key aims to enable participants to develop an understanding of the accountability cycle and its benefits. The course explores the various elements that can help in establishing a culture of accountability in the workplace.

Training in complaint and response mechanisms is crucial to establishing a system that allows employees to voice concerns, report incidents, and seek resolution in a safe and supportive environment. This training should cover topics such as creating a complaint procedure, confidentiality, and unbiased investigation processes. Policies to accompany this training could include:

Complaint and Response Mechanism Policy/procedure: Develop a comprehensive policy or procedures that outline the procedures for reporting complaints, investigating allegations, and providing timely and fair resolutions. This policy should emphasize confidentiality, protection against retaliation, and clear channels for reporting complaints.

Whistleblower Protection Policy: Establish a policy that protects employees who report misconduct, wrongdoing, or violations within the organization. This policy should ensure anonymity, non-retaliation, and appropriate actions to address the reported concerns. The policy should also outline the reporting channels the complainant can use.

Responsibilities:

1. Content Development:

• Design a detailed curriculum for the Complaint and response mechanism training program, ensuring it aligns with the goals and requirements of AAAR.
• Develop engaging and informative training modules addressing key aspects of Complaint and response mechanism, incorporating relevant case studies, and utilizing interactive elements.

1. Incorporate Interactive Elements:

• Integrate interactive elements such as quizzes, discussions, and case studies to enhance participant engagement and understanding.

3. Quality Assurance:

• Conduct thorough reviews and revisions to ensure the accuracy and relevance of the training content.
• Address feedback and recommendations from AAAR to enhance the overall quality of the training materials.

1. Timely Delivery:

• Adhere to the agreed-upon timeline for the development and delivery of the Complaint and response mechanism training program.

4. Collaboration:

• Work closely with AAAR’s project team to understand specific requirements, organizational nuances, and any additional elements to be incorporated into the training.

5. Incorporate Inclusivity:

• Ensure that the training content is inclusive, sensitive, and addresses diverse perspectives related to Complaint and response mechanism.

1. Deliverables and Timeline:

The project is expected to be completed within 28th February 2025, with milestones and progress updates provided regularly. The deliverables required:

• Detailed Complaint and response mechanism training curriculum.
• Script for each video module.
• Training materials.
• Interactive elements such as quizzes, discussions, and case studies

1. Budget:

The total estimate for the required tasks is 900 JOD (including taxes and any other applicable taxes), paid after receiving the deliverables.

1. Submission of Proposal.

Qualifications:

1. Relevant Experience:

– Demonstrated experience as a Complaint and response mechanism trainer, with a track record of creating impactful training materials.

– Prior work on e-learning platforms and familiarity with video production in a studio environment.

2. Educational Qualifications:

– A degree or equivalent qualification in a field related to gender studies, human rights, social work, or a related discipline is preferred.

3. Understanding of GBV Issues:

– In-depth knowledge and understanding of Gender-Based Violence issues, gender equality, and related topics.

Submit application includes the following:

• Cover letter,
• Brief explanation about the consultant with an emphasis on previous experience in this kind of work.
• Proposed methodology for diversity and inclusion training.
• CV.

The deadline for submission is February 16th, 2025.

How to apply

With your CV, the motivation cover letter should be sent to: Ari.jobs@actionaid.org (only received CVs on this email will be considered) .Please clearly indicate which position you are applying for, you will not be considered without putting this title in the subject bar. We respect all candidates, but we can only respond to shortlisted candidates.