Computing Support Officer

Job title:

Computing Support Officer

Company

University of Edinburgh

Job description

Job Description:Grade UE05: £28,879 – £33,232 per annumCollege of Science and Engineering/School of Biological SciencesFull-time: 35 hours per weekOpen-ended: permanentWe are seeking a dedicated and proactive Computing Support Officer to join our Computing Support Team. The successful candidate will provide first- and second-line support to all staff within the School of Biological Sciences. This role involves installing and maintaining hardware and software, diagnosing and resolving technical issues, and assisting with the administration of our server infrastructure.This post is advertised as full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combine a mix of remote and regular on-campus working.The OpportunityThe successful candidate will gain experience in a variety of areas, including professional development through opportunities for career advancement within the School of Biological Sciences and the wider University IT Services. They will be involved in special projects that provide exposure to advanced IT systems and innovative solutions.Working in a collaborative environment, the candidate will closely interact with a supportive team of IT professionals and engage in cross-departmental projects, offering a broader perspective and diverse experiences. They will play a crucial role in supporting cutting-edge research by ensuring reliable and efficient IT services, directly impacting the daily operations of staff and students.The role offers diverse experiences, including working with various operating systems and hardware such as Windows, OS X, and Linux/Unix, and developing strong problem-solving skills by addressing a wide range of technical issues and user queries. Networking opportunities will be abundant, allowing the candidate to build relationships with academic, administrative, and technical staff across the University, and expand their professional networks through interactions with other IT professionals and departments.Additionally, the position supports a healthy work-life balance with flexible working arrangements and access to University policies that promote well-being and professional growth.Expected commencement date: February 3rd 2025.About the role:

• Provide front-line support to users, resolving common technical problems and ensuring compliance with policies and procedures.
• Install and upgrade computers across the School, supporting a range of operating systems including Windows and OS X.
• Assist in maintaining the College Server Room.
• Manage the School’s printer estate, including consumables and repairs.
• Contribute to the development and maintenance of IT policies and procedures.
• Maintain accurate records and documentation.
• Provide user documentation and online resources.
• Participate in team meetings and discussions.
• Attend training courses to keep skills up-to-date.

Your skills and attributes for success:

• Essential:

• SVQ 3 in a relevant subject or equivalent, with relevant work experience in a busy enterprise or educational environment.
• Strong knowledge of Microsoft Windows, Apple OS X.
• Excellent interpersonal, communication, and problem-solving skills.
• Experience in frontline IT support and/or helpdesk environments.
• Ability to work independently and as part of a team.
• Flexibility and mobility to work across multiple sites.
• Commitment to maintaining user confidentiality and adhering to all relevant policies.

• Desirable:

• Knowledge of Linux/Unix operating systems.
• Experience with current technologies used at the University.
• Familiarity with University support procedures and systems.
• Experience working in a ‘Life Science’ environment.

Click to view the copy of the job description.As a valued member of our team you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.Championing equality, diversity and inclusionThe University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our (opens new browser tab).On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.Key dates to noteUnless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.About Us: As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.About the Team:As the modern inheritors of our 400-year-old reputation for excellence, our staff and students contribute to a vibrant academic community whose visions are shaping tomorrow’s world. The School of Biological Sciences is at the leading edge in teaching, research and innovation. Independent rankings such as the Times Higher Education consistently place us amongst the top 25 universities in the world for biological sciences. We aim to ensure that our culture and systems support flexible and family-friendly working and to recognise and value diversity across all our staff and students. The School has an active programme offering support and professional development opportunities for all staff. We place a particular focus on development for early-career researchers (postgraduate and postdoctoral research staff and personal fellowship holders), offering mentoring and an active ‘BioDocSoc’ organisation that brings together researchers for networking, events and training opportunities.The School of Biological Sciences holds a Silver Athena SWAN award in recognition of our commitment to advance the representation of women in science, mathematics, engineering and technology.Our contains more information about the School.

Expected salary

£28879 – 33232 per year

Location

United Kingdom

Job date

Thu, 28 Nov 2024 00:46:42 GMT

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