Concierge – In anticipation of

Job title:

Concierge – In anticipation of

Firm

Air Canada

Job description

Description

Location: Ottawa, ON, Canada (onsite)
Beginning Wage: $17.00/hour
Department: Airports North America
Class: Unionized (UNIFOR)

Being a part of Air Canada is to develop into a part of an iconic Canadian image. Are you obsessed with reaching new heights, teamwork and making a significant contribution? Let your profession take flight by becoming a member of our numerous and vibrant workforce at the vanguard of passenger aviation.

The place is situated on the Ottawa Airport.

Everlasting full-time employment is 40 hours per week and everlasting part-time employment might be scheduled for at least 20 hours and a most of 32 hours per week. The present wage is $17.00/hr as per the collective settlement.

Place Abstract

• The first perform of an Air Canada Concierge is to ease the best way for our premium clients all through their total airport expertise.

• This position contains all premium buyer contact factors reminiscent of check-in, Air Canada Signature Suite, together with conventional private companies.

• The place is modeled after concierge service present in 5-star lodges.

• The place is a busy one with duties that adjust from everyday relying on the varied necessities of our prime tier premium clients. This contains rebooking flights, answering workplace emails / telephone calls, and resolving clients’ complaints.

• A Concierge is all the time useful, all the time follows by with a request and all the time has the precise angle. The Concierge creates a way of consolation and recognition for our premium clients with a easy philosophy – “If it is potential, contemplate it accomplished”.

Key Concierge Actions

• Establish and evaluation Prime Tier/Worldwide Enterprise Class reservations prematurely of flight departure and/or arrival to make sure that all particular service requests have been actioned.

• Guarantee system extensive “private service” follow-up by communication with the worldwide community of Air Canada Concierges.

• Greet and help all excessive worth/excessive profile clients.

• Supply help for any particular wants.

• Monitor connections and proactively provoke re-bookings as required.

• Work intently with Tremendous Elite reservations desk and Buyer Relations to facilitate Tremendous Elite buyer wants and to resolve service failures.

• Keep and replace Concierge library of reference materials and day by day log.

• Develop a community of contacts and sources that may present help in accommodating the varied requests of our prime tier clients.

{Qualifications}

Technical:

• Information and expertise as a Buyer Expertise Specialist – Airport can be thought of an asset.

• Superior information of airline service info and airport procedures can be thought of an asset.

• Robust information of native metropolis sights, occasions, lodges, eating places and companies.

• Ticketing expertise can be thought of an asset.

• Microsoft workplace (phrase, Excel, PowerPoint, and Outlook).

Behavioral:

• Glorious customer support abilities.

• Robust want to persistently exceed buyer expectations whereas offering customized service.

• Proactive, take-charge angle in resolving issues with inventive options.

• Good sense of judgment in balancing buyer pursuits with firm coverage.

• Superior management and folks abilities with a demonstrated capability to make well timed choices and de-escalate disagreements.

• Self-motivated with a superb capability to work underneath stress whereas dealing with a number of duties on the identical time.

• Impeccable grooming, glorious group abilities, sturdy consideration to element.

• Glorious attendance document.

• Prepared and in a position to work in a workforce surroundings and be a workforce participant.

Candidates should be eligible to work within the nation of curiosity, on the time any supply of employment is made and searching for any required work permits/visas or different authorizations which can be required is the only real responsibly of the candidates making use of for this place.

Work Situation:

This place will embody all concierge work areas and might be utilized because the operation requires together with working Porsche govt automobiles inside the Airport property, to move our clients between gates, and different duties as assigned. A legitimate driver’s license (G2) in good standing is required and Airside Automobile Operators License (AVOP) should be obtained and maintained as an employment requirement.

Linguistic Necessities:

This place requires linguistic fluency. Precedence might be given to candidates utterly fluent in English.
Candidates fluent in English, French and a number of of the next languages is taken into account an asset: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or Greek

Range and Inclusion

Air Canada is strongly dedicated to Range and Inclusion and goals to create a wholesome, accessible and rewarding work surroundings which highlights workers’ distinctive contributions to our firm’s success.

As an equal alternative employer, we welcome purposes from all to assist us construct a various workforce which displays the variety of our clients, and communities, through which we reside and serve.

Air Canada thanks all candidates for his or her curiosity; nevertheless, solely these chosen to proceed within the course of might be contacted.

Anticipated wage

$17 per hour

Location

Ottawa, ON

Job date

Thu, 07 Mar 2024 23:39:20 GMT

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