Air Canada
Job title:
Concierge – In anticipation of
Firm
Air Canada
Job description
Description
Location: Montreal, QC, Canada (onsite)
Beginning Wage: $17.00/hour
Department: Airports North America
Class: Unionized (UNIFOR)
Being a part of Air Canada is to turn out to be a part of an iconic Canadian image, not too long ago ranked the perfect Airline in North America. Let your profession take flight by becoming a member of our various and vibrant workforce at the forefront of passenger aviation.
The place is situated on the Montreal Airport.
Everlasting full-time employment is 40 hours per week and everlasting part-time employment will be scheduled for at least 20 hours and a most of 32 hours per week. The present wage is $17.00/hr as per the collective settlement.
Place Abstract
- The first operate of an Air Canada Concierge is to ease the way in which for our premium clients all through their whole airport expertise.
- This position consists of all premium buyer contact factors reminiscent of check-in, Air Canada Signature Suite, together with conventional private providers.
- The place is modeled after concierge service present in 5-star inns.
- The place is a busy one with duties that adjust from each day relying on the varied necessities of our prime tier premium clients. This consists of rebooking flights, answering workplace emails / telephone calls, and resolving clients’ complaints.
- A Concierge is at all times useful, at all times follows via with a request and at all times has the best angle. The Concierge creates a way of consolation and recognition for our premium clients with a easy philosophy – “If it is doable, take into account it finished”.
Key Concierge Actions
- Establish and overview Prime Tier/Worldwide Enterprise Class reservations upfront of flight departure and/or arrival to make sure that all particular service requests have been actioned.
- Guarantee system broad “private service” follow-up via communication with the worldwide community of Air Canada Concierges.
- Greet and help all excessive worth/excessive profile clients.
- Provide help for any particular wants.
- Monitor connections and proactively provoke re-bookings as required.
- Work carefully with Tremendous Elite reservations desk and Buyer Relations to facilitate Tremendous Elite buyer wants and to resolve service failures.
{Qualifications}
Technical:
- Information and expertise as a Buyer Expertise Specialist – Airport could be thought-about an asset.
- Superior data of airline service data and airport procedures could be thought-about an asset.
- Sturdy data of native metropolis sights, occasions, inns, eating places and providers.
- Ticketing expertise could be thought-about an asset.
- Microsoft workplace (phrase, Excel, PowerPoint, and Outlook).
Behavioral:
- Glorious customer support abilities.
- Sturdy need to persistently exceed buyer expectations whereas offering personalised service.
- Proactive, take-charge angle in resolving issues with inventive options.
- Good sense of judgment in balancing buyer pursuits with firm coverage.
- Superior management and other people abilities with a demonstrated capability to make well timed selections and de-escalate disagreements.
- Self-motivated with a superb capability to work underneath stress whereas dealing with a number of duties on the similar time.
- Impeccable grooming, glorious group abilities, robust consideration to element.
- Glorious attendance report.
- Prepared and capable of work in a workforce atmosphere and be a workforce participant.
Candidates should be eligible to work within the nation of curiosity, on the time any provide of employment is made and in search of any required work permits/visas or different authorizations which can be required is the only real responsibly of the candidates making use of for this place.
Work Situation:
This place will embrace all concierge work areas and will probably be utilized because the operation requires together with working Porsche govt automobiles inside the Airport property, to move our clients between gates, and different duties as assigned. A sound driver’s license (G2) in good standing is required and Airside Automobile Operators License (AVOP) should be obtained and maintained as an employment requirement.
Linguistic Necessities:
This place requires linguistic fluency. Precedence will probably be given to candidates fully fluent in English and French. Furthermore, robust consideration may also be given to candidates fluent in a number of of the popular languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or Greek. Air Canada, working in a world trade and serving clients from all around the world, strives to supply all of its clients a optimistic and memorable journey expertise.
Range and Inclusion
Air Canada is strongly dedicated to Range and Inclusion and goals to create a wholesome, accessible and rewarding work atmosphere which highlights staff’ distinctive contributions to our firm’s success.
As an equal alternative employer, we welcome functions from all to assist us construct a various workforce which displays the variety of our clients, and communities, by which we reside and serve.
Air Canada thanks all candidates for his or her curiosity; nonetheless, solely these chosen to proceed within the course of will probably be contacted.
Anticipated wage
$17 per hour
Location
Dorval, QC
Job date
Thu, 07 Mar 2024 23:25:07 GMT
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