Consultancy for Developmental Evaluation (DE) of UNICEF’s New Internal Communication and Staff Engagement – Phase Two, Home-Based, 75 days (estimated) over six months, from January to June 2024, Evaluation Office, NYHQ

UNICEF works in a few of the world’s hardest locations, to achieve the world’s most deprived kids. To avoid wasting their lives. To defend their rights. To assist them fulfill their potential. 

Throughout 190 nations and territories, we work for each baby, all over the place, day-after-day, to construct a greater world for everybody. 

And we by no means quit. 

For each baby, consider

Within the UNICEF Strategic Plan (SP) for 2022-2025¹, UNICEF acknowledges Inside Communication and Employees Engagement (ICSE) as a significant organizational enabler in executing its Strategic Plan (SP) and attaining the organizational targets and targets specified by it. This represents a strategic shift within the relevance and criticality of UNICEF’s ICSE operate, with new, globally networked, organization-wide ICSE collaboration constructions piloted from September 2022 to December 2023 to ship on the SP.

UNICEF Analysis Workplace (EO) launched into a transformative journey by initiating a dynamic and learning- centric strategy by a developmental analysis (DE) in December 2022. This evaluative endeavour, characterised by its emphasis on development and development, spanned from December 2022 to December 2023. It strategically encompasses the pivotal pilot part devoted to implementing the modern ICSE networked collaboration constructions aimed to ship on the SP. The outcomes of this developmental analysis have yielded invaluable insights, underscoring the crucial for a subsequent part of this evaluative course of. Figuring out this want is a testomony to the dedication to steady enhancement and knowledgeable refinement, propelling UNICEF’s drive towards efficient ICSE institutionalisation and in the end fulfilling the SP’s aspirations.

These Phrases of Reference (ToR) describe the primary function, major customers, targets, tentative studying matrix, proposed methodological strategy, related dangers, and required {qualifications} for an embedded analysis marketing consultant to undertake the second part of the developmental analysis. The second part of this analysis might be performed between January and June 2024.

In 2021, UNICEF senior administration really useful centralising the ICSE operate within the Division of Communication (DOC, now referred to as World Communication and Advocacy, GCA) and requested related divisions and the World Employees Affiliation to strengthen the ICSE operate, utilizing obtainable sources. This proposal is constructed on the findings of the 2019 Unbiased Activity Pressure (ITF) report on Office Gender- Discrimination, Sexual Harassment, Harassment and Abuse of Authority². The ITF report highlighted an important concern: UNICEF’s prevailing inner communication strategy, as a substitute of serving as a cornerstone for fostering a wholesome organizational tradition, exhibited traits of danger aversion, top-down dissemination, and unidirectional circulation. In response, UNICEF engaged in a change administration course of on inner communication that sought to strengthen UNICEF’s inner communication in order that it could assist change administration and data sharing and in the end improve employees satisfaction and motivation.

The ICSE SP enabler imaginative and prescient and first-ever World Inside Communication and Employees Engagement Technique for 2020-2030 define UNICEF’s targets and strategy to strategic inner communications.

These are:

1. ICSE GOAL 1: Enchancment of Values-Primarily based Behaviours – improve employees consciousness and follow of UNICEF’s Core Values to assist guarantee all behaviours of employees are absolutely aligned with them;
2. ICSE GOAL 2: Acceleration of Organizational Outcomes – Improve employees consciousness and engagement on find out how to speed up the achievement of UNICEF’s world targets in all SP Objective Areas; and
3. ICSE GOAL 3: Synergized Digital Inside Communication Ecosystem – enhance ICSE, engagement, and collaboration amongst all employees globally by user-friendly and built-in digital ICSE websites, channels and instruments.

Within the Strategic Plan 2022-2025, ICSE grew to become, for the primary time, a significant organizational enabler referred to as “Strategic inner communication and employees engagement”. This enabler goals to foster inclusive, clear, constructive, and genuine exchanges between employees in any respect ranges of the group for enhanced consciousness, agile collaboration and connectedness – advancing UNICEF’s programmatic priorities and co-creating a values- based mostly organizational tradition”.³ Together with ICSE within the Strategic Plan represents a outstanding shift in UNICEF to boost the relevance and criticality of the ICSE operate to permit for higher consciousness, transparency, collaboration and connectivity throughout the group.

To ship on these targets, a brand new method of collaborating throughout the group has been proposed, utilizing present communication sources (human and monetary) to study and incorporate classes right into a full rollout of ICSE as a Strategic Plan enabler. The piloting of collaboration constructions happened from September 2022 to December 2023.

The current Evaluability Evaluation and Formative Analysis of UNICEF Positioning to Obtain the Objectives of the Strategic Plan 2022-2025 famous that the efforts to enhance ICSE as a part of the brand new Strategic Plan are ongoing, and UNICEF has been working to construct a bottom-up, consultative strategy to inner communications in keeping with the 2020-2030 technique. Regardless of this, the notion of ICSE as being top-down persists. It was additionally famous that UNICEF employees would profit from shorter, sharper communications and extra visible or multi-media content material because of the massive volumes of knowledge being disseminated.

The DE has been essential and well timed in supporting the event of this important enabling operate inside the group. Because of the DE, the necessity to conduct the second part of this evaluative train has been recognized.

Analysis rationale: As a part of the roll-out of ICSE as a Strategic Plan enabler and to construct on the findings of the Developmental Analysis of UNICEF’s New Inside Communication and Employees Engagement Collaboration Construction (2022-2023), deliberate between December 2022 and December 2023, and the Evaluability Evaluation and Formative Analysis of the Strategic Plan, UNICEF seeks to conduct the second part of the DE led by its Analysis Workplace (EO), that takes inventory of the evolution of ICSE in UNICEF, critiques progress within the institutionalisation of the operate and implementation of the collaboration constructions, identifies good practices and classes realized, and gives suggestions for course correction.

When the DE (part one) is full, ICSE will nonetheless be on its developmental journey for institutionalisation and implementing collaborative approaches with key organisational stakeholders. Part two of the developmental analysis will enable us to acquire extra information sources, primarily by pulse checks with essential collaborators, key informant interviews, focus group discussions, and surveys for a broader organisation to tell the additional institutionalisation of the operate and collaboration constructions with essential stakeholders.

Moreover, the brand new Planning, Monitoring, and Analysis (PME) place inside the ICSE Staff has just lately been created, and the crew has been in early discussions with the Information, Analytics, Planning, and Monitoring (DAPM) crew on substantive integration with planning processes inside the company, which is able to transfer the institutionalisation of the ICSE ahead considerably. This work falls underneath objective #2 of ICSE’s technique and showcases a big improvement that the developmental analysis part two will seize and assist form.

Moreover, objective #3 had been near finalising the procurement of two new digital instruments to be owned and launched by the worldwide ICSE crew. This has pivoted drastically with current bulletins from Microsoft, and the crew has halted the earlier procurements in favour of upcoming Microsoft instruments which are prepared for piloting in late summer time and early fall, with full releases doubtless early subsequent 12 months. These new instruments are highly effective and embody AI that will show transformative to working in methods the ICSE crew might want to reply to and plan for. The objective for the developmental analysis part two is to seize how this objective space will unfold with the brand new digital capabilities.

Objective #1 is transferring ahead rapidly with the Division of Human Assets (DHR) and Workplace of Tradition and Variety. There are a number of alternatives for significant collaboration of the ICSE operate with DHR concerning the shift to a people-centred strategy and for strategic senior advising. The second part of the developmental analysis will seize additional improvement of collaboration with DHR and the Workplace of Tradition and Variety on this objective space.

The event of understanding and institutionalisation of ICSE all through UNICEF is on a for much longer improvement arc. As the necessity for ICSE to behave as an enabler turns into clearer, experiments, collaborations, and steps in that course are forming and producing extra information that the developmental analysis may use to study and refine the pondering and suggestions. In consequence, the DE part two will accompany ICSE till Might 2024 to proceed the work on the wanted framework and idea improvement, in addition to studying from concrete actions.

How will you make a distinction? 

This developmental analysis (part two) goals to assist with the method of institutionalising the ICSE operate and evaluate the implementation of collaboration constructions as a part of the SP enabler to permit for course correction and generate studying to tell the operate’s future. Utilizing a dynamic developmental analysis strategy, the analysis will produce proof to know to what extent the brand new ICSE technique is carried out, how the collaboration constructions are performing, and why so, to assist common reflection, studying and revision of communication actions.

The targets of the developmental analysis will embody the next:

• Determine the obstacles and bottlenecks within the implementation of the collaboration constructions with key collaborators, in addition to the enablers and facilitators to attaining the ICSE targets over the approaching months;
• Determine good practices and classes realized that may inform the best way ahead for institutionalisation of the ICSE operate and collaboration constructions, together with sustainability past the SP by way of sources;
• Current the present and potential worth add of ICSE, together with the position and profit it performs in facilitating each top-down and bottom-up communications and what’s wanted to make sure most worth may be offered in order that the imaginative and prescient and technique embedded within the SP are really realised;
• Evaluation inner M&E mechanisms and instruments to tell institutionalisation and collaboration constructions and
• Assemble the idea of change in collaboration with key stakeholders.

The developmental analysis will inform collaboration constructions with key collaborators, the Mid-term Evaluation (MTR) strategy of the Strategic Plan 2022-2025, and the upcoming Programme Funds Evaluation (PBR) course of and can present insights to senior administration concerning the ICSE operate, position, alternatives, and dangers.

The educational framework will embody, however not be restricted to, the next areas of inquiry:

• Collaboration constructions and co-creation: The realm of inquiry will take a look at collaboration practices and constructions which are wanted for UNICEF to leverage ICSE to its fullest potential as an enabler and the way the act of co-creation and collaboration contributes to values-based behaviour, accelerated outcomes, and a synergised digital ecosystem.
• Understanding and consciousness of the worth and position of ICSE: The realm of inquiry will discover what leaders and managers perceive about ICSE’s potential worth add and its position as a strategic enabler, the position and most important value-add of ICSE in contributing to values-based behaviour, accelerating outcomes, and synergising digital ecosystem inside the group.
• Enabling surroundings for ICSE (methods, instruments, governance, coverage, place): The realm of inquiry will discover obstacles and incentives to the uptake of and use of ICSE by others inside UNICEF, instruments and capability constructing that’s wanted to greatest make use of the ICSE operate, essential parts of an enabling surroundings for ICSE to contribute to values-based behaviour, acceleration of outcomes, and synergised digital ecosystem.

The anticipated deliverables embody the next:

• Submission of the implementation plan for the part two;
• Submission of standard studying paperwork concerning essential moments in institutionalising the operate and implementing the collaboration constructions, learnings, key findings, and outcomes, together with alternatives and challenges in implementing the ICSE technique and construction;
• Submission of a piece plan and common month-to-month stories;
• Submission of the constructed idea of change;
• Weekly conferences with ICSE and the Analysis Specialist within the EO managing the DE; and
• Last analysis report, analysis temporary, closing presentation, and different supplies to be ready in keeping with UNICEF analysis reporting requirements and steerage.

The DE might be performed by partaking an embedded analysis marketing consultant to undertake the DE and supply total high quality assurance and backstopping assist as wanted.

The embedded analysis marketing consultant might be accountable for the design and implementation of the DE and making certain its high quality. The embedded analysis marketing consultant might be accountable for the next:

• Replace a dwelling work plan for the analysis, together with an agreed-upon set of deliverables (which can change over time, relying on the wants of the programme);
• Present high quality assurance of all deliverables, together with common intermediate report logs that monitor particulars of the DE and doc all occasions that happen, i.e., deliberate and unplanned and related outcomes, and the ultimate report of the analysis;
• Facilitate common conferences with senior administration and key employees inside UNICEF to gather information;
• Analyse the info collected and current digestible analyses (by compelling narrative and information visualisations) frequently to programme employees and companions by the data-review course of and different participatory conferences;
• Observe and talk high-quality data to ICSE employees, senior administration, and different related stakeholders for course correction; and
• Collaborate with the Analysis Workplace to frequently assess the efficiency of the DE, together with the documentation of classes realized about DE implementation.

To qualify as an advocate for each baby you’ll have… 

• The embedded analysis marketing consultant will report back to the Analysis Workplace whereas coordinating with the ICSE Chief and Staff. The embedded analysis marketing consultant might be supplied with workplace house inside UNICEF premises for conferences. The embedded analysis marketing consultant ought to have the next expertise:

  • Intensive analysis expertise (at the least eight years) in worldwide improvement with a superb understanding of analysis rules and methodologies, together with capability in an array of qualitative and quantitative analysis strategies and UNEG Norms and Requirements;
  • Expertise with evaluating inner communication methods;
  • Familiarity with DE, together with abilities equivalent to respect for native stakeholders and companions, moral analysis (maintains confidentiality and anonymity when required), flexibility, power, humility, willingness to study on the go, and talent to resolve conflicts;
  • College diploma (Grasp’s or increased) in worldwide improvement, public coverage or comparable, with a sturdy M&E focus;
  • Intensive technical data, abilities and experience in analysis design, ideas, and approaches and evaluating complexity, particularly;
  • Robust analytical abilities to assist each qualitative and quantitative analysis;
  • Facilitation abilities, primarily design and execution of stakeholder consultations;
  • Wonderful oral and written communication and report writing abilities in English;
  • Eager consideration to element, particularly associated to documenting information and related processes;
  • Lively listening, proactive studying, and time administration abilities;
  • Management and strategic pondering abilities;
  • Experience in organizational idea, improvement, and communications;
  • Information of the UN’s human rights, gender equality and fairness agendas; and
  • Readiness to be in a studying position.

How one can Apply:

candidates should submit the next paperwork:

1. Cowl letter and CV, examples of earlier work, and a brief technical proposal on how the marketing consultant intends to conduct the work. The technical proposal shouldn’t be longer than ten pages, ought to be concise and clarify how the marketing consultant understands the task, what must be accomplished, find out how to do it, and when (if completely different from the TORs);
2. The each day price ought to point out the anticipated journey funds; and
3. A check could also be administered to shortlisted candidates.

For each Little one, you show… 

UNICEF is right here to serve the world’s most deprived kids and our world workforce should replicate the range of these kids. The UNICEF family is committed to include everyone, no matter their race/ethnicity, age, incapacity, gender id, sexual orientation, faith, nationality, socio-economic background, or another private attribute.

UNICEF gives reasonable accommodation for consultants/particular person contractors with disabilities. This will embody, for instance, accessible software program, journey help for missions or private attendants. We encourage you to reveal your incapacity throughout your software in case you want affordable lodging through the choice course of and afterwards in your task. 

UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and targets of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF additionally adheres to strict baby safeguarding rules. All chosen candidates might be anticipated to stick to those requirements and rules and can subsequently bear rigorous reference and background checks. Background checks will embody the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to offer extra data to conduct a background verify. 

Remarks:  

Solely shortlisted candidates might be contacted and advance to the following stage of the choice course of. 

People engaged underneath a consultancy or particular person contract is not going to be thought of “employees members” underneath the Employees Rules and Guidelines of the United Nations and UNICEF’s insurance policies and procedures, and won’t be entitled to advantages offered therein (equivalent to depart entitlements and medical insurance coverage protection). Their circumstances of service might be ruled by their contract and the Basic Circumstances of Contracts for the Providers of Consultants and Particular person Contractors. Consultants and particular person contractors are accountable for figuring out their tax liabilities and for the fee of any taxes and/or duties, in accordance with native or different relevant legal guidelines. 

The chosen candidate is solely accountable to make sure that the visa (relevant) and medical insurance required to carry out the duties of the contract are legitimate for your entire interval of the contract. Chosen candidates are topic to affirmation of fully-vaccinated standing in opposition to SARS-CoV-2 (Covid-19) with a World Well being Group (WHO)-endorsed vaccine, which should be met previous to taking on the task. It doesn’t apply to consultants who will work remotely and will not be anticipated to work on or go to UNICEF premises, programme supply areas or immediately work together with communities UNICEF works with, nor to journey to carry out capabilities for UNICEF throughout their consultancy contracts.