Consultancy for Developmental Evaluation (DE) of UNICEF’s New Internal Communication and Staff Engagement – Phase Two, Home-Based, 75 days (estimated) over six months, from January to June 2024, Evaluation Office, NYHQ

UNICEF works in a few of the world’s hardest locations, to achieve the world’s most deprived kids. To save lots of their lives. To defend their rights. To assist them fulfill their potential. 

Throughout 190 international locations and territories, we work for each youngster, in every single place, on daily basis, to construct a greater world for everybody. 

And we by no means quit. 

For each youngster, consider

Within the UNICEF Strategic Plan (SP) for 2022-2025¹, UNICEF acknowledges Inside Communication and Employees Engagement (ICSE) as an important organizational enabler in executing its Strategic Plan (SP) and attaining the organizational objectives and targets specified by it. This represents a strategic shift within the relevance and criticality of UNICEF’s ICSE operate, with new, globally networked, organization-wide ICSE collaboration buildings piloted from September 2022 to December 2023 to ship on the SP.

UNICEF Analysis Workplace (EO) launched into a transformative journey by initiating a dynamic and learning- centric method by a developmental analysis (DE) in December 2022. This evaluative endeavour, characterised by its emphasis on progress and development, spanned from December 2022 to December 2023. It strategically encompasses the pivotal pilot part devoted to implementing the progressive ICSE networked collaboration buildings aimed to ship on the SP. The outcomes of this developmental analysis have yielded invaluable insights, underscoring the crucial for a subsequent part of this evaluative course of. Figuring out this want is a testomony to the dedication to steady enhancement and knowledgeable refinement, propelling UNICEF’s drive towards efficient ICSE institutionalisation and finally fulfilling the SP’s aspirations.

These Phrases of Reference (ToR) describe the primary goal, major customers, aims, tentative studying matrix, proposed methodological method, related dangers, and required {qualifications} for an embedded analysis advisor to undertake the second part of the developmental analysis. The second part of this analysis shall be carried out between January and June 2024.

In 2021, UNICEF senior administration advisable centralising the ICSE operate within the Division of Communication (DOC, now generally known as World Communication and Advocacy, GCA) and requested related divisions and the World Employees Affiliation to strengthen the ICSE operate, utilizing obtainable assets. This proposal is constructed on the findings of the 2019 Impartial Activity Pressure (ITF) report on Office Gender- Discrimination, Sexual Harassment, Harassment and Abuse of Authority². The ITF report highlighted a vital concern: UNICEF’s prevailing inner communication method, as a substitute of serving as a cornerstone for fostering a wholesome organizational tradition, exhibited traits of threat aversion, top-down dissemination, and unidirectional stream. In response, UNICEF engaged in a change administration course of on inner communication that sought to strengthen UNICEF’s inner communication in order that it could possibly help change administration and information sharing and finally improve workers satisfaction and motivation.

The ICSE SP enabler imaginative and prescient and first-ever World Inside Communication and Employees Engagement Technique for 2020-2030 define UNICEF’s objectives and method to strategic inner communications.

These are:

1. ICSE GOAL 1: Enchancment of Values-Based mostly Behaviours – improve workers consciousness and apply of UNICEF’s Core Values to assist guarantee all behaviours of workers are totally aligned with them;
2. ICSE GOAL 2: Acceleration of Organizational Outcomes – Enhance workers consciousness and engagement on how one can speed up the achievement of UNICEF’s international targets in all SP Aim Areas; and
3. ICSE GOAL 3: Synergized Digital Inside Communication Ecosystem – enhance ICSE, engagement, and collaboration amongst all workers globally by user-friendly and built-in digital ICSE websites, channels and instruments.

Within the Strategic Plan 2022-2025, ICSE turned, for the primary time, an important organizational enabler generally known as “Strategic inner communication and workers engagement”. This enabler goals to foster inclusive, clear, constructive, and genuine exchanges between workers in any respect ranges of the group for enhanced consciousness, agile collaboration and connectedness – advancing UNICEF’s programmatic priorities and co-creating a values- based mostly organizational tradition”.³ Together with ICSE within the Strategic Plan represents a exceptional shift in UNICEF to lift the relevance and criticality of the ICSE operate to permit for larger consciousness, transparency, collaboration and connectivity throughout the group.

To ship on these objectives, a brand new method of collaborating throughout the group has been proposed, utilizing current communication assets (human and monetary) to be taught and incorporate classes right into a full rollout of ICSE as a Strategic Plan enabler. The piloting of collaboration buildings came about from September 2022 to December 2023.

The latest Evaluability Evaluation and Formative Analysis of UNICEF Positioning to Obtain the Objectives of the Strategic Plan 2022-2025 famous that the efforts to enhance ICSE as a part of the brand new Strategic Plan are ongoing, and UNICEF has been working to construct a bottom-up, consultative method to inner communications in keeping with the 2020-2030 technique. Regardless of this, the notion of ICSE as being top-down persists. It was additionally famous that UNICEF workers would profit from shorter, sharper communications and extra visible or multi-media content material as a result of giant volumes of data being disseminated.

The DE has been important and well timed in supporting the event of this significant enabling operate inside the group. On account of the DE, the necessity to conduct the second part of this evaluative train has been recognized.

Analysis rationale: As a part of the roll-out of ICSE as a Strategic Plan enabler and to construct on the findings of the Developmental Analysis of UNICEF’s New Inside Communication and Employees Engagement Collaboration Construction (2022-2023), deliberate between December 2022 and December 2023, and the Evaluability Evaluation and Formative Analysis of the Strategic Plan, UNICEF seeks to conduct the second part of the DE led by its Analysis Workplace (EO), that takes inventory of the evolution of ICSE in UNICEF, evaluations progress within the institutionalisation of the operate and implementation of the collaboration buildings, identifies good practices and classes discovered, and offers suggestions for course correction.

When the DE (part one) is full, ICSE will nonetheless be on its developmental journey for institutionalisation and implementing collaborative approaches with key organisational stakeholders. Part two of the developmental analysis will permit us to acquire extra knowledge sources, primarily by pulse checks with important collaborators, key informant interviews, focus group discussions, and surveys for a broader organisation to tell the additional institutionalisation of the operate and collaboration buildings with important stakeholders.

Moreover, the brand new Planning, Monitoring, and Analysis (PME) place inside the ICSE Group has not too long ago been created, and the staff has been in early discussions with the Knowledge, Analytics, Planning, and Monitoring (DAPM) staff on substantive integration with planning processes inside the company, which can transfer the institutionalisation of the ICSE ahead considerably. This work falls underneath objective #2 of ICSE’s technique and showcases a major growth that the developmental analysis part two will seize and assist form.

Moreover, objective #3 had been near finalising the procurement of two new digital instruments to be owned and launched by the worldwide ICSE staff. This has pivoted drastically with latest bulletins from Microsoft, and the staff has halted the earlier procurements in favour of upcoming Microsoft instruments which might be prepared for piloting in late summer season and early fall, with full releases doubtless early subsequent yr. These new instruments are highly effective and embrace AI that will show transformative to working in methods the ICSE staff might want to reply to and plan for. The objective for the developmental analysis part two is to seize how this objective space will unfold with the brand new digital capabilities.

Aim #1 is transferring ahead rapidly with the Division of Human Sources (DHR) and Workplace of Tradition and Range. There are a number of alternatives for significant collaboration of the ICSE operate with DHR concerning the shift to a people-centred method and for strategic senior advising. The second part of the developmental analysis will seize additional growth of collaboration with DHR and the Workplace of Tradition and Range on this objective space.

The event of understanding and institutionalisation of ICSE all through UNICEF is on a for much longer growth arc. As the necessity for ICSE to behave as an enabler turns into clearer, experiments, collaborations, and steps in that path are forming and producing extra knowledge that the developmental analysis might use to be taught and refine the considering and proposals. In consequence, the DE part two will accompany ICSE till Could 2024 to proceed the work on the wanted framework and concept growth, in addition to studying from concrete actions.

How are you going to make a distinction? 

This developmental analysis (part two) goals to help with the method of institutionalising the ICSE operate and evaluation the implementation of collaboration buildings as a part of the SP enabler to permit for course correction and generate studying to tell the operate’s future. Utilizing a dynamic developmental analysis method, the analysis will produce proof to grasp to what extent the brand new ICSE technique is applied, how the collaboration buildings are performing, and why so, to help common reflection, studying and revision of communication actions.

The aims of the developmental analysis will embrace the next:

• Determine the limitations and bottlenecks within the implementation of the collaboration buildings with key collaborators, in addition to the enablers and facilitators to attaining the ICSE objectives over the approaching months;
• Determine good practices and classes discovered that may inform the way in which ahead for institutionalisation of the ICSE operate and collaboration buildings, together with sustainability past the SP by way of assets;
• Current the present and potential worth add of ICSE, together with the position and profit it performs in facilitating each top-down and bottom-up communications and what’s wanted to make sure most worth might be offered in order that the imaginative and prescient and technique embedded within the SP are actually realised;
• Evaluate inner M&E mechanisms and instruments to tell institutionalisation and collaboration buildings and
• Assemble the speculation of change in collaboration with key stakeholders.

The developmental analysis will inform collaboration buildings with key collaborators, the Mid-term Evaluate (MTR) technique of the Strategic Plan 2022-2025, and the upcoming Programme Finances Evaluate (PBR) course of and can present insights to senior administration concerning the ICSE operate, position, alternatives, and dangers.

The training framework will embrace, however not be restricted to, the next areas of inquiry:

• Collaboration buildings and co-creation: The realm of inquiry will take a look at collaboration practices and buildings which might be wanted for UNICEF to leverage ICSE to its fullest potential as an enabler and the way the act of co-creation and collaboration contributes to values-based behaviour, accelerated outcomes, and a synergised digital ecosystem.
• Understanding and consciousness of the worth and position of ICSE: The realm of inquiry will discover what leaders and managers perceive about ICSE’s potential worth add and its position as a strategic enabler, the position and most vital value-add of ICSE in contributing to values-based behaviour, accelerating outcomes, and synergising digital ecosystem inside the group.
• Enabling atmosphere for ICSE (techniques, instruments, governance, coverage, place): The realm of inquiry will discover limitations and incentives to the uptake of and use of ICSE by others inside UNICEF, instruments and capability constructing that’s wanted to greatest make use of the ICSE operate, important elements of an enabling atmosphere for ICSE to contribute to values-based behaviour, acceleration of outcomes, and synergised digital ecosystem.

The anticipated deliverables embrace the next:

• Submission of the implementation plan for the part two;
• Submission of normal studying paperwork concerning important moments in institutionalising the operate and implementing the collaboration buildings, learnings, key findings, and outcomes, together with alternatives and challenges in implementing the ICSE technique and construction;
• Submission of a piece plan and common month-to-month experiences;
• Submission of the constructed concept of change;
• Weekly conferences with ICSE and the Analysis Specialist within the EO managing the DE; and
• Closing analysis report, analysis temporary, closing presentation, and different supplies to be ready based on UNICEF analysis reporting requirements and steerage.

The DE shall be carried out by participating an embedded analysis advisor to undertake the DE and supply general high quality assurance and backstopping help as wanted.

The embedded analysis advisor shall be answerable for the design and implementation of the DE and guaranteeing its high quality. The embedded analysis advisor shall be accountable for the next:

• Replace a residing work plan for the analysis, together with an agreed-upon set of deliverables (which can change over time, relying on the wants of the programme);
• Present high quality assurance of all deliverables, together with common intermediate report logs that observe particulars of the DE and doc all occasions that happen, i.e., deliberate and unplanned and related outcomes, and the ultimate report of the analysis;
• Facilitate common conferences with senior administration and key workers inside UNICEF to gather knowledge;
• Analyse the info collected and current digestible analyses (by compelling narrative and knowledge visualisations) frequently to programme workers and companions by the data-review course of and different participatory conferences;
• Observe and talk high-quality data to ICSE workers, senior administration, and different related stakeholders for course correction; and
• Collaborate with the Analysis Workplace to frequently assess the efficiency of the DE, together with the documentation of classes discovered about DE implementation.

To qualify as an advocate for each youngster you’ll have… 

• The embedded analysis advisor will report back to the Analysis Workplace whereas coordinating with the ICSE Chief and Group. The embedded analysis advisor shall be supplied with workplace area inside UNICEF premises for conferences. The embedded analysis advisor ought to have the next expertise:

  • In depth analysis expertise (a minimum of eight years) in worldwide growth with a wonderful understanding of analysis rules and methodologies, together with capability in an array of qualitative and quantitative analysis strategies and UNEG Norms and Requirements;
  • Expertise with evaluating inner communication techniques;
  • Familiarity with DE, together with abilities corresponding to respect for native stakeholders and companions, moral analysis (maintains confidentiality and anonymity when required), flexibility, vitality, humility, willingness to be taught on the go, and talent to resolve conflicts;
  • College diploma (Grasp’s or greater) in worldwide growth, public coverage or related, with a strong M&E focus;
  • In depth technical information, abilities and experience in analysis design, ideas, and approaches and evaluating complexity, specifically;
  • Sturdy analytical abilities to help each qualitative and quantitative analysis;
  • Facilitation abilities, primarily design and execution of stakeholder consultations;
  • Glorious oral and written communication and report writing abilities in English;
  • Eager consideration to element, particularly associated to documenting knowledge and related processes;
  • Lively listening, proactive studying, and time administration abilities;
  • Management and strategic considering abilities;
  • Experience in organizational concept, growth, and communications;
  • Data of the UN’s human rights, gender equality and fairness agendas; and
  • Readiness to be in a studying position.

Easy methods to Apply:

candidates should submit the next paperwork:

1. Cowl letter and CV, examples of earlier work, and a brief technical proposal on how the advisor intends to conduct the work. The technical proposal shouldn’t be longer than ten pages, ought to be concise and clarify how the advisor understands the project, what must be performed, how one can do it, and when (if totally different from the TORs);
2. The every day fee ought to point out the anticipated journey price range; and
3. A take a look at could also be administered to shortlisted candidates.

For each Baby, you exhibit… 

UNICEF is right here to serve the world’s most deprived kids and our international workforce should mirror the range of these kids. The UNICEF family is committed to include everyone, regardless of their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or every other private attribute.

UNICEF affords reasonable accommodation for consultants/particular person contractors with disabilities. This may increasingly embrace, for instance, accessible software program, journey help for missions or private attendants. We encourage you to reveal your incapacity throughout your software in case you want cheap lodging through the choice course of and afterwards in your project. 

UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and aims of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF additionally adheres to strict youngster safeguarding rules. All chosen candidates shall be anticipated to stick to those requirements and rules and can subsequently endure rigorous reference and background checks. Background checks will embrace the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply extra data to conduct a background verify. 

Remarks:  

Solely shortlisted candidates shall be contacted and advance to the subsequent stage of the choice course of. 

People engaged underneath a consultancy or particular person contract is not going to be thought-about “workers members” underneath the Employees Laws and Guidelines of the United Nations and UNICEF’s insurance policies and procedures, and won’t be entitled to advantages offered therein (corresponding to go away entitlements and medical insurance coverage protection). Their situations of service shall be ruled by their contract and the Common Situations of Contracts for the Companies of Consultants and Particular person Contractors. Consultants and particular person contractors are answerable for figuring out their tax liabilities and for the cost of any taxes and/or duties, in accordance with native or different relevant legal guidelines. 

The chosen candidate is solely accountable to make sure that the visa (relevant) and medical insurance required to carry out the duties of the contract are legitimate for your entire interval of the contract. Chosen candidates are topic to affirmation of fully-vaccinated standing towards SARS-CoV-2 (Covid-19) with a World Well being Group (WHO)-endorsed vaccine, which have to be met previous to taking over the project. It doesn’t apply to consultants who will work remotely and usually are not anticipated to work on or go to UNICEF premises, programme supply places or immediately work together with communities UNICEF works with, nor to journey to carry out capabilities for UNICEF all through their consultancy contracts.