Consultant – Technology for Development (T4D) Knowledge Management (KM) and Project Communications, UNICEF East Asia and Pacific Regional Office (EAPRO), Bangkok, Thailand

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region.  This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

• survival – to basic healthcare, peace and security;
• development – to a good education, a loving home and adequate nutrition;
• protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
• participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

The ICT & Digital Innovation Section, UNICEF East Asia and Pacific Regional Office is seeking an individual consultant to assist knowledge management and sharing activities that aid the implementation of digital transformation (DX) initiatives conducted by UNICEF in the East Asia and Pacific Region.

Work Assignment: 

The consultancy focuses on 4 major tasks (mentioned below) within the scope of the GoJ project.

Task 1: Technical Assistance and Capacity Building 

The consultant will support and coordinate with the project’s videographer(s) and other technical/communications staff to ensure the adoption of the best storytelling and communication strategies. Conducting onboarding sessions with the videographer and facilitating discussions on best practices in storytelling and communication strategies.

Task 2: Visibility/Communication and Distribution Plans

Developing and implementing comprehensive plans and reports that coordinate story pooling and align with key project milestones.

Task 3: Stakeholder Engagement

Organizing targeted meetings with Country Offices and external partners like videographers to ensure cohesive messaging and resource optimization.

Task 4: Visibility/Communication and Knowledge Management Products

Production of one human interest story per country office annually, contributing to annual and donor reports. Showcasing success stories or featured stories focusing on specific topics, angles for the region, and stories from previously unreached areas like a village in Cambodia or a distant island in the Pacific.

Types of Communications and Knowledge Management Products include articles or blogs on digital health/EIR/IIS, press releases for milestones, partnerships, regional feature stories, photo essays highlighting project impacts, newsletters for the Government of Japan, knowledge-sharing sessions like brown bags sessions, webinars, and interactive learning, knowledge management products including lessons learned and policy briefs.

Assignment 1: Enhance visibility/comprehension of GoJ project’s positive impact and improve internal knowledge management and knowledge sharing.

Expected deliverable 1:

• Planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (Task 1).

• A comprehensive GoJ project visibility plan created and documented according to the guidance note on Visibility/Recognition. Timely dissemination of the communication plan for five months (Task 2).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (Task 3).

Delivery schedule: 21/06/2024           

Assignment 2: Enhance visibility/comprehension of GoJ project’s positive impact and improve internal knowledge management and knowledge sharing.

Expected deliverable 2:

• A monthly progress report: updated planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (Task 1).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (Task 3).

• At least 1 story/visibility piece or knowledge management product (Task 4).

Delivery schedule: 22/07/2024

Assignment 3: Enhance visibility/comprehension of GoJ project’s positive impact and improve internal knowledge management and knowledge sharing.

Expected deliverable 3:

• A monthly progress report: updated planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (Task 1).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (Task 3).

• At least 1 story/visibility piece or knowledge management product (Task 4).

Delivery schedule: 21/08/2024

Assignment 4: Enhance visibility/comprehension of GoJ project’s positive impact and improve internal knowledge management and knowledge sharing.

Expected deliverable 4:

• A monthly progress report: updated planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (Task 1).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (Task 3).

• At least 1 story/visibility piece or knowledge management product (Task 4).

Delivery schedule: 20/09/2024

Assignment 5: Enhance visibility/comprehension of GoJ project’s positive impact and improve internal knowledge management and knowledge sharing.

Expected deliverable 5:

• A monthly progress report: updated planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (Task 1).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (Task 3).

• At least 1 story/visibility piece or knowledge management product (Task 4).

• KM mid-year report created and presented reviewing and forecasting internal/external communication activities. KM plan handed over with forecasting of internal/external communication activities (Task 2).

Delivery schedule: 21/10/2024

Expected deliverable 6:

• A monthly progress report: updated planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (Task 1).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (Task 3).

• At least 1 story/visibility piece or knowledge management product. (Task 4).

Delivery schedule: 21/11/2024

Expected deliverable 7:

• A monthly progress report: updated planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (Task 1).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (Task 3).

• At least 1 story/visibility piece or knowledge management product (Task 4).

Delivery schedule: 20/12/2024

Expected deliverable 8:

• A final report: updated planning documents, including mission schedules, and stakeholder mapping including RO, CO, HQ, DICE, GoJ and others (final Task 1).

• At least 2 meetings focused on the initiative visibility conducted with the participation of Country Offices’ focal points videographer and relevant stakeholders (final Task 3).

• At least 1 story/visibility piece or knowledge management product. (final Task 4)

• End of Project Reporting/Donor Reporting by compiling all visibility/comms products and providing writing/editing (final Task 2).

Delivery schedule: 31/01/2025
             

Duration of Contract:  1 June 2024 – 31 January 2025 (160 days throughout 8 months)
 

Duty Travel:  Duty travel, upon approval by the supervisor, is expected to a minimum of six countries from a total of 10 of the projects.
 

To qualify as an advocate for every child you will have…

Educational Background: Preferable master’s degree in communications, Marketing, Public Relations, Journalism, or a related field. 5 years’ experience in lieu of master’s degree.

Relevant Work Experience: Proven experience in communications, with a focus on digital transformation projects. Previous work in similar roles involving the implementation of digital initiatives.

Digital Literacy: Strong understanding of digital technologies, trends, and tools. Familiarity with digital communication platforms, and content management systems.

Strategic Communication Skills: Ability to develop and implement strategic communication plans aligned with the goals of digital transformation projects. Strong storytelling and message development skills to convey complex technical concepts to diverse audiences.

Stakeholder Engagement: Experience in engaging and building relationships with various stakeholders, including internal teams, external partners, and target audiences.

Content Creation: Proficiency in creating various types of content, including written, visual, and multimedia materials. Knowledge of graphic design tools and video editing software.

Knowledge of Industry Standards: Familiarity with industry standards and best practices in digital communications and marketing.

 

Interested candidates are requested to submit CV, full contact information of minimum 3 references, availability, and proposed daily professional fee in USD by 2 May 2024.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

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UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.