Contact Center Business Analyst
Global Excel
Job DescriptionContact Center Business AnalystThe Contact Center Business Analyst is the business expert for the Contact Center Solutions. This position exists to provide one point of contact for the business application of Genesys Cloud as well as for all GEM Contact Center Solutions. They will act as liaison between the business and IT for all new line, IVR and configuration change requests. They will support all Contact Center teams across sites with their business needs such as training, support, optimization recommendations, configuration performance etc. The Contact Center Solutions Business Analyst will partner with business leaders to translate their business needs into functional requirements and system solutions. They will be responsible to write user stories and to lead user acceptance testing of change requests or projects. They will also support the implementation of new features and functionalities within the business units across GEM. Finally, the incumbent will closely partner with key stakeholders to ensure the collaboration and communication of changes impacting their area.What does your typical day look like?
Major Challenges
What skills and experience are we looking for?
When you apply:If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.We offer youAt Global Excel we believe in investing in our employees!
Sherbrooke, QC
Fri, 02 Aug 2024 00:25:07 GMT
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