Contact Centre Representative (Disputes, Costco, Remote)


Full job description

We’re constructing a relationship-oriented financial institution for the trendy world. We want proficient, passionate professionals who’re devoted to doing what’s proper for our shoppers.

At CIBC, we embrace your strengths and your ambitions, so you’re empowered at work. Our staff members have what they should make a significant impression and are actually valued for who they’re and what they contribute.

To study extra about CIBC, please go to

Job Description

What you may be doing

As a member of CIBC’s Dispute and Credit score Centre staff, the Contact Centre Specialist I, Playing cards Consultant will reply to incoming inquiries or requests from both CIBC VISA or CIBC MasterCard prospects in a nice, courteous, educated {and professional} method. DCC Representatives may be assigned to make outbound calls to shoppers to resolve shopper’s disputes, educate the shopper on the dispute dealing with course of or to request further data from the shopper.

At CIBC we allow the work atmosphere most optimum so that you can thrive in your function. You may successfully carry out all work actions remotely, and can solely be required to be on-site on an occasional foundation.

CIBC has launched into an Agent@House distant work program and all workers could also be given the chance to make money working from home, if you happen to can meet the Agent@House program necessities. The expectation is that you need to have the ability to attend your main CIBC location inside two hours upon request.

Agent @ House Program Necessities

Potential to work independently in a personal and quiet workspace (ie. in a room or workplace with a door that closes)

Wired Web connection able to repeatedly supporting wonderful name high quality and high-speed response fee (web connection could be linked to modem via onerous cable (not wi-fi) with a minimal obtain pace of 15 mbps and add pace of 10 mbps)

Satellite tv for pc web suppliers are prohibited and can’t be used as a result of impression on name high quality and the soundness of service.

The beginning date for this function is November twentieth, 2023. Our Contact Centre is open Monday to Sunday from 8:00am to 12:00am. It is a full-time and shift-oriented function, we’d such as you to be versatile between these hours.

How you may succeed

Consumer engagement – Communicate with shoppers to know their priorities, advise them on options, and supply a forward-looking monetary plan. Use your data of money administration, credit score, funding and wealth safety to assist shoppers meet their targets.

Name Possession – Reply to incoming calls or make outbound calls. Take full possession of calls in a pleasant, empathetic, courteous {and professional} method.

Drawback fixing – acts successfully by realizing learn how to acquire data required and makes use of one’s community to establish and resolve for an issue or want.

Relationship constructing – Have interaction in advertising and outreach actions to indicate shoppers you worth them and their communities. Develop your community, deepen present relationships, and collaborate with others to make sure shoppers are linked to the fitting individuals and alternatives.

Who you’re

You place our shoppers first. You have interaction with function to search out the fitting options. You go the additional mile, as a result of it is the fitting factor to do.

You’re purpose oriented. You’re motivated by undertaking your targets and delivering your greatest to make a distinction.

You are obsessed with individuals. You discover that means in relationships and encompass your self with a various community of companions. You join with others via respect and authenticity.

You like to study. You are obsessed with rising your data. You’ve a robust sense of curiosity.

Values matter to you. You carry your actual self to work and you reside our values – belief, teamwork, and accountability.

What CIBC affords

At CIBC, your targets are a precedence. We begin together with your strengths and ambitions as an worker and try to create alternatives to faucet into your potential. We aspire to provide you a profession, quite than only a paycheck.

We work to acknowledge you in significant, customized methods together with a aggressive wage, incentive pay, banking advantages, a well being advantages program, outlined profit pension plan, an worker share buy plan and MomentMakers, our social, points-based recognition program.

Our areas and technological toolkit will make it easy to carry collectively nice minds to create modern options that make a distinction for our shoppers.

We domesticate a tradition the place you possibly can specific your ambition via initiatives like Objective Day; a paid time without work devoted so that you can use to put money into your development and growth.

What it’s good to know

CIBC is dedicated to creating an inclusive atmosphere the place all staff members and shoppers really feel like they belong. We search candidates with a variety of skills and we offer an accessible candidate expertise. When you want lodging, please contact [email protected]

It’s essential be legally eligible to work on the location(s) specified above and, the place relevant, should have a legitimate work or examine allow.

Job Location

New Brunswick VIRTUAL

Employment Sort


Weekly Hours



Name Heart, Consumer Relationship Administration, Communication, Buyer Expertise (CX), Outbound Calls, Work Collaboratively

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