Contact Centre Representative, Everyday Banking, Easyline

418849BR

Job Class – Major

Name Middle

Work Location

43 Champlain Road (477 Paul St.) Company

Employment Kind

Common

Metropolis

Dieppe, Moncton, Riverview

Time Kind

Full Time

Province/State

New Brunswick

Hours

37.5

Office Mannequin

Hybrid

Pay Particulars

We’re dedicated to offering truthful and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue along with your recruiter and ask compensation associated questions, together with pay particulars for this function.

Division Overview

Supporting and serving to is on the coronary heart of all the things we do at our contact centres, and we’re happy with the worth that we are able to ship 24-hours a day, 7-days per week for greater than 27 million TD prospects. Alongside caring colleagues and supportive leaders, you’ll have alternatives to develop and make a significant distinction to our prospects, our communities and our enterprise.

Job Particulars

What You’ll Do

Because the voice of TD, you’ll be obsessed with understanding our prospects. Whether or not you’re aiding in-bound prospects with account inquiries or resolving a difficulty by recommending a TD services or products, you’ll assist us supply personalised help to our prospects at any time when they want it. You’ll persistently ship legendary customer support by making it straightforward, creating worth, and delivering trusted recommendation to our prospects.

As a valued member of our Contact Centre Crew, you’ll:
Make individuals’s day: try to ship an distinctive customer support expertise by providing pleasant help by your data of TD merchandise, companies and options.

Clear up issues effectively: resolve buyer inquiries on the first level of contact by asking questions and responding with empathy to their considerations.

Obtain your targets: persistently attain efficiency targets, together with buyer expertise survey outcomes, recommendation and high quality targets, compliance laws, and productiveness targets.

By no means cease studying: actively take part in ongoing coaching and training help that will help you proceed to develop and develop in your function.

Job Necessities

What You Have to Succeed

We’re proud to work with a bunch of various colleagues. In case you have related expertise that isn’t talked about under, inform us about it in your resume or cowl letter.

Excessive College Diploma or equal

Distinctive listening expertise and a curiosity to assist prospects meet their wants and resolve considerations. (Desire given to these with expertise in monetary or service industries.)

Capacity to multitask and navigate by laptop methods, purposes, and a number of screens with velocity and accuracy whereas balancing efficiency to satisfy a wide range of metrics.

Digital literacy throughout a broad vary of gadgets (e.g., smartphones, tablets, laptops, headsets, and many others.).

Flexibility, resiliency, and a optimistic perspective when responding to difficult conditions.

Capacity to work each independently and as a part of a crew.

Integrity when managing delicate buyer data in alignment with Regulatory and Compliance pointers associated to servicing and gross sales practices.

Extra Data

We’re delighted that you simply’re contemplating constructing a profession with TD. By way of common improvement conversations, coaching packages, and a aggressive advantages plan, we’re dedicated to offering the help our colleagues have to thrive each at work and at house.

Colleague Improvement

In case you’re considering a particular profession path or need to construct sure expertise, we wish to enable you to succeed. You’ll have common profession, improvement, and efficiency conversations along with your supervisor, in addition to entry to an internet studying platform and a wide range of mentoring packages that will help you unlock future alternatives. Whether or not you could have a ardour for serving to prospects and wish to broaden your expertise, otherwise you wish to coach and encourage your colleagues, there are lots of totally different profession paths inside our group at TD – and we’re dedicated to serving to you determine alternatives that help your targets.

Coaching & Onboarding

We’ll present in-person coaching and onboarding classes to make sure you’ve obtained all the things it’s worthwhile to achieve your new function.

Interview Course of

We’ll attain out to candidates of curiosity to schedule an interview. We do our greatest to speak outcomes to all candidates by e mail or cellphone name.

Firm Overview

Our Values

At TD we’re guided by our function is to complement the lives of our prospects, communities and colleagues, and share a set of values that form our tradition and information our conduct. In alternate for a way our colleagues present as much as assist TD succeed, we’re dedicated to delivering a colleague expertise grounded in Influence, Progress and a Tradition of Care. Regardless of the place you’re employed throughout TD, we empower you to make an influence at work and in your neighborhood, discover and develop your profession and be a part of our caring and inclusive tradition.

Making Your Nicely-being a Precedence

A caring and supportive tradition that promotes colleague well-being is core to who we’re. At TD, we deal with complete well-being with in depth packages to assist colleagues assess, handle, and enhance their well-being throughout 4 core pillars — bodily, monetary, social and psychological/emotional. As well as, we champion a secure, inclusive and supportive work setting to assist colleagues really feel a way of belonging, and supported of their private {and professional} progress. By way of our deal with complete well-being, we all know that we might help our colleagues thrive, contribute to our tradition of care, and help higher enterprise outcomes … as a result of when colleagues really feel their finest, they’re extra prone to do their finest.

Our Whole Rewards Package deal

Our Whole Rewards bundle displays the funding we make in our colleagues to assist them, and their households obtain their well-being targets. Whole Rewards at TD features a base wage, variable compensation, and several other different key plans corresponding to well being and well-being advantages together with medical, dental, imaginative and prescient & psychological well being protection, financial savings and retirement packages, paid day without work, banking advantages and reductions, profession improvement, and reward and recognition packages.

How We Work

At TD, we imagine in-person connections gasoline collaboration and collective creativity. Our office expertise empowers colleagues to do nice work side-by-side at TD places, whereas providing flexibility to work remotely the place it is smart for the work and crew. Our groups work in certainly one of three office fashions: hybrid, onsite and primarily distant. Wherever our colleagues are working, they’ll at all times have entry to the TD neighborhood and expertise our tradition of care.

Who We Are

TD is without doubt one of the world’s main international monetary establishments and is the fifth largest financial institution in North America by branches. Day by day, we ship legendary buyer experiences to over 27 million households and companies in Canada, the USA and world wide. Greater than 95,000 TD colleagues carry their expertise, expertise, and creativity to the Financial institution, these we serve, and the economies we help. We’re guided by our imaginative and prescient to Be the Higher Financial institution and our function to complement the lives of our prospects, communities and colleagues. TD is a buyer obsessed group, and we’re deeply dedicated to being a frontrunner in buyer expertise, that’s the reason we imagine that each one colleagues, regardless of the place they work, are buyer going through. As we construct our enterprise and ship on our technique, we’re innovating to reinforce the client expertise and construct capabilities to form the way forward for banking. Whether or not you’ve obtained years of banking expertise or are simply beginning your profession in monetary companies, we might help you notice your potential. By way of common management and improvement conversations to mentorship and coaching packages, we’re right here to help you in direction of your targets. As a company, we continue to grow – and so will you.

Inclusiveness

Our Dedication to Variety, Fairness, and Inclusion

At TD, we’re dedicated to fostering an setting the place all colleagues are inspired to carry their genuine selves to work, expertise equitable alternatives, and really feel revered and supported. We’re devoted to constructing an inclusive workforce that displays the variety of the shoppers and the communities by which we reside and serve.

How We’re Serving to Make an Influence in Communities

TD has a long-standing dedication to assist drive progress in direction of a extra inclusive and sustainable future. That’s why we launched the TD Prepared Dedication in 2018, now a multi-year North American initiative. Below the TD Prepared Dedication, we’re focusing on a complete of $1 billion by 2030 in neighborhood giving 4 key, interconnected drivers of change: Monetary Safety, Vibrant Planet, Linked Communities, and Higher Well being. It’s our purpose to assist help change, nurture progress, and contribute to creating the world a greater, extra inclusive place for our prospects, colleagues, and communities.

Lodging

Your accessibility is necessary to us. Please tell us should you’d like lodging (together with accessible assembly rooms, captioning for digital interviews, and many others.) to assist us take away obstacles in an effort to take part all through the interview course of.

We sit up for listening to from you!

Job Household

Contact Centre

Job Class(s)

Name Middle

Enterprise Line

TD Canada Belief

Nation

Canada

**Province/State (Major)

New Brunswick

Metropolis (Major)

Dieppe

ProvState 2

New Brunswick

Metropolis(s) 2

Moncton

ProvState 3

New Brunswick

Metropolis(s) 3

Riverview