Content Development Coordinator

Signpost

Winner of the UN Sustainable Development Goals Award in 2023, Signpost is a digitally enabled responsive information service that supports and empowers populations in crisis, including asylum-seekers, migrants, and people who have experienced violence. Signpost meets communities on the digital platforms they already use and aims to deliver information that is contextualized to their specific needs and speaks to their lived realities, so that they can make informed decisions about how to stay safe, exercise their rights, and get access to services. This approach draws on evidence that people are more likely to trust and act on information that is responsive to their needs and that comes from “peers” rather than authority figures. Signpost was developed by the IRC and Mercy Corps in 2015 in Greece and is now active in over 20 countries on 5 continents.

Creating a digital safety net for Unaccompanied Children

IRC launched the Signpost ImportaMí program in September 2021 to reach unaccompanied migrant and asylum-seeking children who are at risk of falling through the cracks, vulnerable to receiving in absentia removal orders (due to missing their hearing), or missed opportunities to secure lawful immigration status, as well as to exploitation, trafficking, or social exclusion.

Job Overview

IRC seeks a Content Development Coordinator for unaccompanied immigrant children who are particularly vulnerable and include special populations, such as children processed through Influx Care Facilities (ICF), tender-age children, and young adults. These children often have not received a Know Your Rights presentation are more likely to face placement disruptions with sponsors, may have more complicated legal case postures, or limited forms of relief they are eligible for. As a result, the Content Development Coordinator will help create trauma-informed, child-friendly content and increase reach to children and sponsors through our website and social media platforms, including but not limited to Facebook and WhatsApp (other platforms may be added, as needed).

This position involves providing content for diverse unaccompanied children and sponsors across the country, remotely, and in a fast-paced environment. The Content Development Coordinator creates website articles, creates and manages social media posts, as well as other content based on the needs and feedback from unaccompanied children. This position reports to the Outreach and Content Program Manager and works closely with the Digital Community Liaisons, Immigration Intake Specialists, and other members of the legal team. This is a remote position.

Major Responsibilities:

• Regularly develop, edit, and produce multimedia content for Signpost channels (articles, infographics, videos, etc.)
• Ensure Signpost content is accurate, complete, easy to understand, engaging, child appropriate, and provided in multiple languages.
• Use of CMS and other tools to prepare content from the first draft through editing and translation, and ultimately to its final published form.
• Monitor and revise content created and disseminated based on current guidance from the Office of the Refugee Resettlement (ORR) and needs of children as they settle into living in the US.
• Continuously ensure that the Signpost editorial content is up to date.
• Manage Signpost social media accounts and website.
• Define, implement, and monitor digital advertising campaigns.
• Review and track metrics to adapt messaging and resources, based on the engagement of unaccompanied children and the feedback provided by children who visit our website and social media sites.
• Continuously monitor web and social media performance indicators, review, and track metrics within Zendesk, flag criticalities, and propose improvements to the communication and marketing strategy.
• Collaborate with diverse partners to share resources, receive feedback, and disseminate best practices to meet the needs of the targeted audiences we serve.
• Provide ideas and suggestions for Signpost newsletters and key accomplishments to share with funders and other key partners.
• Work with ICT Team to resolve technical issues across platforms.
• Ensure our photo database, style guide and editorial calendar are up to date.
• Other related duties as assigned.

Team Collaboration

• The Content Development Coordinator will be line-managed by the Outreach and Content Manager, Children’s Legal Services.
• They will collaborate with IRC offices, Signpost instances in other countries, and external partners to ensure message consistency and broad dissemination of resources.
• They will work closely with IRC’s immigration teams and relevant partners to ensure legal accuracy.
• They will liaise with IRC child protection experts, and Signpost’s Global Team—specifically, the global Signpost Content Specialist and the ICT focal point to ensure smooth operation of the Signpost website and other tools.
• They will work with Digital Community Liaisons and Intake Specialists to determine the ongoing information needs of children.

Requirements:

• BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field.
• Minium 2+ years of reporting, writing, and editing experience, including for online platforms and social media
• Good understanding of the digital landscape, social media platforms and what makes digital content work.
• Knowledge of graphic design software and photo editing.
• Knowledge of SEO best practices and experience using CMS.
• Knowledge of immigration and refugee issues; previous work experience in the immigration field desired.
• Exceptional writing, editing, and proofreading skills with a keen eye for detail.
• Excellent communication and collaboration skills.
• Strong interpersonal skills and high emotional intelligence.
• Ability to work independently with remote management.
• Fluency in English required, proficiency in Spanish required.

Working Environment

• This is a fully remote position. All work must be performed in one of the 50 states in the U.S.

Success Factors

• The ideal Content Development Coordinator is extremely proactive, detail-oriented and organized. They value accurate and error-free reporting. They are self-directed and reliably complete tasks. They are diplomatic and able to work with a range of peers to gather and verify information. They are tech- and social media-savvy and quick to learn new tools.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.