Content Marketing Lead

Job title:

Content material Advertising Lead

Firm

Gorgias

Job description

Meet Gorgias, the customer support platform designed for ecommerce retailers, and constructed to offer superb expertise to customers at scale on Shopify, BigCommerce, and Magento. Our product empowers retailers to handle all their customer support in a single place over e mail, dwell chat, voice, Fb, Instagram, and SMS.All the things we do is for our clients, and we’re at the moment serving over 12,000+ ecommerce retailers, together with : Steve Madden, Timbuk2, Decathlon, and Sports activities Illustrated. They love us for our modern product, our concentrate on their ecommerce wants, and, in fact, our lightning-fast customer support response time.We raised $25 million in our Sequence B spherical in December 2020 and $30 million in our Sequence C spherical in 2022. We greater than doubled in measurement in each significant means: annual recurring income, the dimensions of our buyer base, and the dimensions of our Gorgias workforce, for starters.We’re nonetheless rising quick and on the lookout for new teammates who wish to develop with us.About The Content material Staff📲 As Content material Advertising Lead, you can be answerable for scaling, optimizing, and regularly monitoring the success of the content material program at Gorgias. Reporting to the Director, Built-in Advertising, this function is for these wanting construct a world-class content material engine that drives significant outcomes. You’ll lead a workforce of content material advertising and social media managers to drive consciousness, engagement, and consideration for Gorgias at each stage of the client lifecycle. You might have a deep curiosity and keenness for content material, and a data-driven mindset that helps you perceive you and your groups’ influence.What You will DoAs a part of the management group throughout the Built-in Advertising workforce, you’ll construct and mentor a workforce of content material execs and assist present worth to ecommerce retailers in all places. You may be answerable for proudly owning metrics associated to content material and social media.Staff management: Encourage the content material workforce you handle by main with context and serving to every particular person develop professionally.Program possession: Design, implement, and regularly iterate on the content material technique for Gorgias. Develop and keep our editorial calendar and venture administration processes.Drive channel efficiency: Outline, observe, and regularly exceed content material KPIs which have a direct influence on our funnel.Content material experience: Be the resident professional in all issues content material at Gorgias, spanning all channels and mediums.Innovation mindset: Frequently develop and check new content material methods and ways to interact with the ecommerce neighborhood.Buyer champion: Deeply perceive Gorgias’s clients to create content material that’s significant and related to them.Journey architect: Construct a content material journey for retailers all through the entire lifecycle, from the second they hear about us to the second they turn out to be a buyer.Work cross-functionally: Accomplice with all different GTM groups to offer worth via content material like buyer tales, playbooks, and enablement sources.This can be a distinctive likelihood to personal and stage up a valued workforce in our advertising division and play a major half in shaping the model of a number one SaaS product.Who You Are5-7+ years of promoting expertise associated to content material advertising and social media2+ years of individuals management expertiseA confirmed observe file of scaling content material applications and their direct influence on funnel metricsA knowledge pushed mindset with a historical past of optimistic outcomes from a content material program you have run previouslyAnalytical thoughts – means to identify patterns and tendencies in content material efficiency and informationDemonstrated success collaborating throughout departments and displaying the influence of content material on different groups’ efficiencyDistinctive venture administration expertise with a confirmed means to prioritize work to provide most influenceInformation of present and rising content material, social media, and AI tendenciesStellar writing and copywriting expertise with samples to indicate for itInformation of search engine optimization finest practices and tips on how to use them in a content material program successfullyWorld-class interpersonal and organizational expertise – you’re a strategist and a doer on the identical timeExpertise with CMS and venture administration instruments (most well-liked)Earlier expertise in ecommerce / SaaS (most well-liked)Perks and Advantages🏖️ 5-week trip (We comply with every nation’s applicable PTO Legal guidelines)🤕 Paid sick depart🧸 Paid parental depart (16 weeks)💻 MacBook Professional🍽️ Private bank card to purchase lunches (you will have your personal Gorgias bank card)🏥 We offer non-public medical insurance and retirement pension💆🏻‍♀️ Rise up to CAD 900 to arrange your workstation at residence (working from residence ought to really feel breezy)📚 Rise up to CAD 2600 of studying materials and wellness assist per yr! This contains CAD 1950 for studying materials (comparable to books, programs, and particular person teaching periods) instantly linked to your job scope, in addition to a CAD 650 wellness finances. Make the most of these sources to develop in your function and prioritize your private growth and wellness.🥰 Each quarter, we set up a web-based company-wide summit to debate the place we’re going and strengthen social bonds. As soon as per yr we set up offsite workforce retreats and firm retreats!The function requires a 2 days/week presence within the hub workplace during which you’re employed. For a full breakdown of hub places of work, please see the placement filter on the .Why be a part of us?🚀 We’re among the many fastest-growing startups within the eCommerce ecosystem🦄 We have constructed an especially environment friendly go-to-market engine🥇 Work with a proficient workforce you will be taught lots from🙏 Be part of an organization the place automation and good & clear information are core beliefs shared by all🎥 is an interview with one in every of our workforce member’s experiences from our most up-to-date firm retreat to Cancun!Extra cool issues to find out about Gorgias… 😁Raised our Sequence C for $30M in 2022: ⬅️We went from 0 to 10,000+ retailers utilizing our platform since 2016We now have a &What our clients are saying:Different positions:Uncover theFind out about ourGorgias ensures equal employment alternative with out discrimination or harassment based mostly on race, coloration, faith, intercourse (together with being pregnant, childbirth, or associated medical circumstances), sexual orientation, gender id or expression, age, incapacity, nationwide origin, marital or home/civil partnership standing, genetic data, citizenship standing, veteran standing, or some other attribute protected by regulation.Gorgias is dedicated to the complete inclusion of all certified people and can take the steps to guarantee that folks with disabilities are supplied cheap lodging. Accordingly, if cheap lodging is required to totally take part within the job software or interview course of, to carry out the important features of the place, and/or to obtain all different advantages and privileges of employment, please contact

Anticipated wage

Location

Toronto, ON

Job date

Solar, 10 Mar 2024 05:42:33 GMT

To assist us observe our recruitment effort, please point out in your e mail/cowl letter the place (globalvacancies.org) you noticed this job posting.