Coordinator, Examination Accommodation and Delivery, Licensing and Accreditation -contract to August, 2026 (Hybrid, Toronto)
Law Society of Ontario
OVERVIEW:JOB PURPOSEThe Coordinator, Examination Accommodation and Delivery (“Coordinator”), under minimal supervision, is responsible for the delivery of specialized and individualized services to candidates who seek accommodation for the licensing examination based on an enumerated ground listed in the Human Rights Code, R.S.O. 1990. c. H.19 and is accountable for diverse and intricate duties in the administration of the Law Society’s lawyer and paralegal licensing examinations.The Coordinator follows intricate schedules and protocols, manages sensitive interactions with candidates in high-stake circumstances, and ensures the highest levels of security, accuracy, and confidentiality are met in the management of examination materials and candidate records. The Coordinator is responsible for the review and the approval of examination accommodation requests and the preparation of an accommodation plan.The Coordinator shares responsibility within the Examination Accommodation team for coordinating examination delivery and participating in the validation of examination documents and results. The Coordinator specializes in an area of examination delivery e.g. paralegal or lawyer licensing examinations that may be situated in Toronto or four other Ontario cities. The Coordinator is responsible for the planning, staffing, and other business operations of delivering examinations, including the selection and contracting of venues and services required for large examination sittings, and providing appropriate training and supervision to large numbers of support personnel.QUALIFICATIONS REQUIRED
Proven administrative and project management skills are required, preferably in a client-focused environment.Demonstrated ability in the planning and delivery of client-focused administrative services and large scale, secure events in a regulatory, academic, or medical environment.Knowledge of the Law Society’s mandate, services, organizational structure, rules, regulations, relevant legislation and policies, pertaining to the lawyer and paralegal licensing processes.Demonstrated ability to recruit, train, and provide leadership to support personnel.Ability to negotiate and administer contracts for goods and services required for examination production, delivery, and process related financial transactions according to the LSO protocols.Demonstrated ability to speak and write expressively and persuasively for individual and / or group situations, and to create, edit, validate candidate records and examination documents on LSO CRM and third-party software applications.Demonstrated people skills, abilities to creatively resolve problems in high-stakes situations where time is short and the risk to LSO is high.Ability to coordinate and provide front-line services and communications to licensing candidates, licensee SME’s, and contract professionals supporting examinations e.g. psychometricians, translators.Demonstrated ability to reason through written and spoken information which include processing a high volume of accommodation request and supporting medical documentation.Demonstrated ability to prioritize within sophisticated work schedules, in a fast-paced environment where flexibility and accuracy are essential.Knowledge of relevant legislation, policies and regulations concerning equity seeking groups, and in particular, their impact upon candidate legal education.Fluency in French would be considered an asset.Demonstrated knowledge and experience with Microsoft Office, CRM, email, internet, and various hardware set ups. Demonstrated knowledge and experience with database systems and handling secure data on multiple platforms.Familiarity with trends and developments in candidate success programming inducing technology-supported testing and accommodations. KEY ACCOUNTABILITIES:Client / Customer Service Delivery
Team Membership
WORKING ARRANGEMENT:The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process. OUR COMMITMENT:The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416-947-3475. We appreciate all interest and will directly contact candidates under consideration.
Toronto, ON
Fri, 13 Dec 2024 23:23:19 GMT
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