CPW Administrative Assistant II – Customer Service Representative (Fort Collins, CO) in Larimer County, Colorado

CPW Administrative Assistant II – Customer Service Representative (Fort Collins, CO)

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CPW Administrative Assistant II – Customer Service Representative (Fort Collins, CO)

Salary

$39,060.00 – $46,872.00 Annually

Location

Larimer County, CO

Job Type

Full Time

Job Number

PMA 01016 02/25

Department

Department of Natural Resources

Division

Colorado Parks & Wildlife

Opening Date

02/10/2025

Closing Date

2/24/2025 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

317 W Prospect Rd, Fort Collins, CO 80526, USA

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

kristi.ryan@state.co.us

Type of Announcement

The primary duties of this position are located within 30 miles of the state border; therefore, this position is exempt from the residency requirements. Applications will be considered from residents and non-residents of Colorado.

Hiring Pay Rate

Please note that all employees new to the State Personnel System are paid on a bi-weekly basis

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

The primary duties of this position are located within 30 miles of the state border; therefore, this position is exempt from the residency requirements. Applications will be considered from residents and non-residents of Colorado.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-usto find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

• Medical and Dental plans

• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans

• Paid life insurance

• Short- and long-term disability coverage

• Employee Wellness programs

• Flexible Spending Accounts

• Health Savings Accounts

• 10 paid holidays per year plus generous vacation and sick leave

• Career advancement opportunities throughout the State system

• Some positions may qualify for the Public Service Loan Forgiveness Program (https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch)

COLORADO PARKS AND WILDLIFE

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s natural resources.

Area 4 is based in Northern Colorado, covering northern portions of Weld and Larimer Counties for Colorado Parks and Wildlife. It is bounded on the north by the Wyoming State line, the west by the Continental Divide, and incorporates urban areas, wilderness/mountainous areas and rural, agricultural land in the east. Area 4 is responsible for wildlife management, wildlife law enforcement, customer service related to wildlife, and resource protection within the area. Area 4 has an Area Wildlife Manager, two Assistant Area Wildlife Managers (Supervisor), 7 district wildlife managers, 4 wildlife property technicians, Program Assistant II (supervisor), and 3 administrative assistants. The purpose of the Area 4 customer service team is to provide high quality customer service through the sale of licenses and passes; to answer calls about wildlife problems and advise the public about techniques to resolve or prevent such conflicts; and to serve as the customer interface to field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and wildlife-people conflicts.

Description of Job

The primary purpose of this position is to provide customer service to CPW customers – walk in, call in, and by email; including sales of wildlife and state park products, maintenance of customer records, providing information through direct communication and with brochures, bulletin boards, and other information products. Position handles payment, including license and pass fees, payment of citations, fees for bird release permits and runs cash register. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict with and living with wildlife and associated report forms. The position also provides internal customer service through administrative duties such as dispatching for officers, management of the office copy and fax machines, maintenance of animal seals log and stocking of supplies, front desk dispatch and contact with volunteers and interns, pickup/delivery and distribution of mail, orders office supplies kept in stock, ensures office machines are operational and serves as contact w/repair vendor, inputs information into various databases, and other administrative duties that may arise

Specific duties include, but are not limited to:

Customer Service

Sell products and provide information to customers – walk in, call in, and by email; including sales of wildlife products (hunting and fishing licenses, refund and duplicate licenses and hunter education cards), parks products (parks passes, OHV permits, snowmobile and boat registrations); and maintenance of customer records in IPAWS (name and address changes, hunter education verification, and other documentation as needed), maintains and updates information bulletin boards, seasonal handouts/reports/forms, and informational packets, answering questions about wildlife or parks; issue road kill permits; issue night hunting permits; and perform mandatory animal checks, assist with onsite CWD sample collections, and wildlife euthanization. Position accepts payment, including license, stamp, permit, and pass fees, citations, and runs cash register. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict with and living with wildlife and associated report forms.

Provide Internal Customer Service and Administrative Assistance

Provides internal customer service such as dispatching of calls requiring responses to field officers, serving as front desk dispatch and contact person for volunteers with Wildlife Transport Team and Hunter Education Instructors; administrative duties such as management of the regional office copy, fax and IPAWS machines including supply stocking and management of maintenance, repairs, and downloads; maintenance of animal seals log and stocking of required supplies for mandatory animal checks; pickup/delivery and distribution of mail; orders, monitors and ensures standard office supplies, brochures, and merchandise are kept in stock; scheduling for various meetings/classes; inputs information into various databases for supervisor review; other administrative duties that may arise.

Will be the primary person to stock Hunter Education Materials and distribute to Hunter Education Instructors as necessary. Ensures that materials are in-stock, up to date, and readily available to instructors. Coordinates with the Hunter Education Section to ensure that the Service Center has what is required for Hunter Education courses to be conducted in the area. Checks out rifles and demonstration rifle sets to Hunter Education instructors and ensures that such materials are maintained and returned. Logs and tracks the distribution of ammunition and hunter safety cards to instructors. Coordinates with Hunter Education instructors and Hunter Education Section to ensure that all upcoming course information is listed on the website, on the phone recording and on paper to provide the public with the most current information regarding upcoming courses.

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

Two years of experience in administration or customer service in an office environment in an occupational field related to the work assigned to the position.

Substitutions

• Appropriate education in accounting, business, wildlife management, biology, agriculture, or related field of study will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

• Current or former Colorado Parks & Wildlife work or volunteer experience is considered.

• Current or former State experience relevant to this position.

• Excellent customer service skills, problem-solving abilities, and critical thinking.

• Demonstrates initiative and self-motivation.

• Keen attention to detail.

• Exceptional organizational, written communication, and public speaking skills.

• Ability to work well independently as well as in/with a team.

• Proficiency in the use of Google email, Google Docs, Zoom/Google Meet, and the Colorado Operations Resource Engine (CORE). Knowledgeable in Word, Excel, and Adobe programs.

Conditions of Employment:

• Must possess and maintain a valid driver’s license if operating a State vehicle.

• Driving and Criminal background checks required

• May handle wildlife that potentially has a disease

• Will handle firearms and ammunition while checking out Hunter ED rifles and ammo.

• Occasional travel to other CPW locations for training or Customer Service

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

APPEAL RIGHTS:

It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, i f you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important todocument in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement .

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This recruitment may be used to fill more than one vacancy at this level and reporting location.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnrhremployeebenefits@state.co.us

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnrhremployeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.dhs.gov/e-verify) , including your rights and responsibilities.

Toll–Free Applicant Support – Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency’s contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the “Print” icon.

01

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ’s at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?

• Yes

• No

  02

  Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

• I am not a current or former State of Colorado classified employee.

• I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).

• I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

  03

  Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position (if not applicable, please enter “N/A”):

  04

  Please select which range most accurately reflects your years of experience in administration or customer service in an office environment .

• 0 to less than 1 year

• 1 year but less than 2 years

• 2 years or more

  05

  Appropriate education accounting, business, wildlife management, biology, agriculture, or related field of study will substitute for the required experience on a year-for-year basis. Are you using education to substitute for the required experience on a year-for-year basis? If so please explain your degree level and type and how it relates to the position. If not please put N/A.

  06

  Do you have prior Colorado Parks & Wildlife work or volunteer experience?

• Yes

• No

  07

  If you have prior Colorado Parks & Wildlife work or volunteer experience please explain. If not please put N/A

  08

  Please briefly describe why you’re interested in working for Colorado Parks & Wildlife.

  09

  Do you currently possess a valid driver’s license?

• Yes

• No

  10

  Please describe your customer service-related experience. Include information related to public contact, retail experience, and media/public outreach efforts. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

  11

  Please describe your clerical and office management skills and experience. Include information related to managing an office, general clerical skills, experience working with and supporting staff, experience with typical office equipment, inventory management, and hiring/supervising staff and volunteers. Please describe the type of experience, your years of experience, and any special knowledge, skills, or abilities you may possess.

  12

  Please describe what makes a team successful and the specific role you would play in making this team successful.

  13

  Part, or all, of the assessment for this position involves a review of the information you submit in your application materials. This announcement requests a Cover Letter and Resume is attached to your application, however do not use “see resume” or “see attached” statements in your application since these attachments are not used to determine whether you meet the minimum qualifications. Cover Letters (and optional Resume attachments) are considered in later recruitment steps. If you are using education to substitute, meet or exceed the minimum qualifications for this position, you must be able to provide a copy of your education-related transcripts for verification if requested. Please acknowledge your understanding of this notice and requirements:

• I understand and acknowledge this requirement

  Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

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Website

https://careers.colorado.gov/

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