Credit Controller

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  • Posted 2 weeks ago

University of Hertfordshire

Post Title: Credit Controller (Student Finance) 

SBU/Department: Academic Registry/Student Admin Service/Student Finance

FTE: 1.0 fte (working 37 hours on 12 month FTC) and 0.62 fte (working 23 hours Permanent)

Duration of Contract: Permanent & Fixed term available – see above for hours

Salary: UH5 £26,642 to £29,762 pa dependent on skills and experience

Annual Leave:  25 days plus standard public holidays and an additional 4 days which includes the closure of our office between Christmas and New Year

Location: University of Hertfordshire, mainly College Lane campus, with De Havilland campus


We are looking to appoint 2 motivated Credit Controllers to form part of the Student Account Management within Student Finance. 

Main duties and responsibilities 

This team is responsible for the timely collection of monies owed to the University of Hertfordshire in respect of tuition, accommodation, sponsorship and other fees relating to Student Finance in accordance with the relevant University policies. You will be actively contacting students who have accommodation fee debts and then take appropriate action to progress collection or to refer for other actions. You will also monitor and make regular progress with debtors and help develop and manage new events to raise awareness of the implications of debt.  Your role will also be supporting students with their fee account queries and this could be via telephone, email and in person. 

You will conduct the general administration of the Student Finance function, such as emails, resolving queries and facilitating payments. In addition to this you will develop and manage new events to raise awareness of implications of debt, such as drop in session, and at university events such as Registration and Open Days.

This is a student facing role and will be predominantly based on campus.

Skills and experience

For this role you will have experience of working in an office environment and carrying out clerical duties. As the post requires a high level of data manipulation you will be able to demonstrate excellent attention to detail and IT skills, founded in a strong background of numeracy and literacy. You will have a history of being able to organise your workload and work to a high standard when under pressure and with conflicting demands.

Communication skills are key to this role so you will be able to demonstrate effective communication skills with a range of stakeholders from colleagues to students and external agencies. You will demonstrate tolerance and sympathy whilst maintaining a focus on debt collection, mindful of the needs of students. In addition to this you will be able to work flexibly under pressure, with minimal supervision, able to use your own initiative to manage multiple tasks and determine relative priorities to meet deadlines and will have a willingness to learn and apply new systems.

Qualifications required 

Minimum of A-levels, (or equivalent qualifications), or proven relevant work experience and will also have GCSEs with grade C/4 in Maths and English.

Please view the job description and person specification for a full list of the duties and essential criteria.

Applicants are asked to attach a personal statement showing clearly how their skills match the Person Specification.

Contact Details/Informal Enquiries:   Louise Patterson, Student Finance Controller, [email protected] or  Messiah Odinma Head of Student Finance, on [email protected]  

Find out what its like to work in Academic Registry HERE 

Closing Date: 06 June 2023

Interview date:  To be confirmed

Reference number: 050862

Date advert placed:  22 May 2023 

Our vision is to transform lives and UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships, personal and professional development and family-friendly policies. #GoHerts

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