The Role
We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.
This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally.
What We’re Looking For
- Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
- Second language required: Fluency in another language (French, German, Dutch, etc.) is required, with a strong preference for French.
- Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role—come prepared!
- Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
- Experience: Familiarity with customer support software is a plus, but not mandatory.
What Makes Crisp Special?
- Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
- No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.
- No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
Contract Details
- In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
- Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.
Who Can Apply?
- Must be located within the EU timezone.
- Immediate availability is a plus.
Compensation & Perks
- Salary depending on experience and profile.
- Join a diverse and inclusive remote-first team that values work-life balance and flexibility.